Receptionist & Admin Support – Local Government

Carrington Blake Recruitment; Ruthin; On-site; GBP 21,000 - 28,000; Full time

Job summary

Denbighshire County Council is seeking a Receptionist to join its Corporate Support Service – People, within the Service Improvement team.

This is a customer-facing role providing a professional reception service alongside general clerical and administrative support to customers, visitors and staff. The successful candidate will deal with face-to-face, telephone and email enquiries and carry out routine administrative duties.

Qualifications

• Experience in reception, administrative or clerical environment.
• Strong customer service and interpersonal skills.
• Excellent verbal and written communication skills.
• Good IT skills including Microsoft Word, spreadsheets and databases.
• Good numeracy and literacy skills.
• Strong organisational skills and ability to prioritise workload.
• Ability to work as part of a team and maintain confidentiality.
• Welsh language skills – Level 4 essential.
• 5 GCSEs at grades A–C or equivalent, including Maths and English, or equivalent experience/qualifications.
• NVQ Level 2 or equivalent qualification/experience in a relevant discipline.

Responsibilities

• Welcome and greet visitors, customers and staff in a professional manner.
• Answer routine telephone and face-to-face enquiries.
• Provide general clerical and administrative support, including filing, photocopying, emailing and completing forms.
• Maintain accurate manual and computerised records and management information.
• Carry out routine typing, word processing and other IT-based administrative tasks.
• Sort and distribute incoming and outgoing post.
• Organise meetings, including booking rooms and arranging travel or accommodation where required.
• Assist with maintaining office stationery supplies and keeping storage areas organised.
• Attend relevant meetings and assist with note-taking where required.
• Provide cover for colleagues during periods of absence.
• Maintain confidentiality, tact and professionalism when dealing with sensitive information.
• Participate in relevant training and development activities.
• Undertake other appropriate duties as directed by the Line Manager.

Skills

Customer service

Interpersonal skills

Verbal and written communication

Organisational skills

Teamwork

Confidentiality

Education

GCSEs (Maths & English)

NVQ Level 2 or equivalent

Tools

Microsoft Word

Spreadsheets

Databases

Job description

Denbighshire County Council is seeking a Receptionist to join its Corporate Support Service – People, within the Service Improvement team.

This is a customer-facing role providing a professional reception service alongside general clerical and administrative support to customers, visitors and staff. The successful candidate will deal with face-to-face, telephone and email enquiries and carry out routine administrative duties.