Receptionist/Admin Assistant

Royal Cornwall Hospitals Trust; Truro; On-site; GBP 18,000 - 24,000; Part time

Job summary

Royal Cornwall Hospitals NHS Trust in Cornwall is seeking a part-time receptionist/administrator to support the Knowledge Spa and Kernow Accommodation Hub. You will handle reception duties, coordinate room bookings, and assist with overnight accommodation arrangements, delivering professional customer service in a busy NHS environment.

Applicants should have NHS or university facility experience, good IT skills (Excel, Word, email, and internet), and a good general education.

Qualifications

• GCSE pass in Maths and English or equivalent.
• RSA Stage II Word Processing or equivalent IT experience.
• NVQ 2 Business Administration or equivalent experience.

Responsibilities

• Provide a reception service to all users of the Knowledge Spa and Kernow Accommodation Hub.
• To assist in the administration and co-ordination of all meeting/seminar room bookings for the Knowledge Spa.
• To assist in the administration and co-ordination of booking overnight accommodation.
• To provide efficient administrative support to the Knowledge Spa Facilities Team.

Skills

Reception duties

Customer service

Multitasking

Communication

Education

GCSE Maths & English

RSA Stage II Word Processing

NVQ 2 Business Administration

Tools

Excel

Word

Email

Internet

Job description

This role is open to all applicants. However, in line with Cornwall First recruitment principles, initial shortlisting will prioritise applicants from Royal Cornwall Hospitals NHS Trust, Cornwall Partnership NHS Foundation Trust, and the Integrated Care Board for Cornwall and the Isles of Scilly.

An opportunity has arisen for a friendly, flexible and motivated individual to provide reception and administrative duties for the Knowledge Spa and Kernow Accommodation Hub.

You must be able to work calmly, logically, and methodically, and multitask effectively. The successful candidate will need to possess excellent communication and customer service skills. This is a busy role, and the post holder must be able to work under pressure with minimal supervision.

You must possess relevant administrative experience and have a good general education. Knowledge of office IT systems such as Excel, Word, e-mail and internet is essential.

The position is part-time, working 18 hours per week, Monday, Wednesday, Friday, 9 am- 3.30 pm

Main duties of the job

To provide a reception service to all users of the Knowledge Spa and Kernow Accommodation Hub.

To assist in the administration and co-ordination of all meeting/seminar room bookings for the Knowledge Spa.

To assist in the administration and co-ordination of booking overnight accommodation.

To provide efficient administrative support to the Knowledge Spa Facilities Team.

About us

Royal Cornwall Hospitals NHS Trust (RCHT) is at the heart of acute and specialist care for Cornwall and the Isles of Scilly. We care for a population of around 470,000 people, a number that increases during visitor seasons. We employ around 6,700 staff, united by a shared commitment to deliver safe, high-quality care. We provide services across three main hospital sites, with around 780 inpatient beds:

Royal Cornwall Hospital in Truro

St Michael's Hospital in Hayle

As a teaching hospital, we're proud to work in partnership with the University of Exeter Medical School, the University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School, supporting the next generation of health professionals. We're committed to staying at the forefront of medical advance; investing in our people, developing our facilities, and expanding the specialist care we can offer locally so more patients can receive the care they need closer to home. We have a growing reputation for research and innovation that helps shape better care for the future. The Knowledge Spa, located on our Truro site, is a vibrant hub for medical, nursing and professional education across clinical and non‑clinical roles. It plays a vital role in attracting, developing and retaining highly skilled teams.

We are driven by one clear ambition, Outstanding Care for One and All, care that's safe, kind and high‑quality. We are RCHT.

Job responsibilities

To be an employee of the NHS you need to successfully complete the following:

• Identity Checks
• Professional registration and qualification checks
• Employment history and reference checks
• Work health assessments
• Criminal record check standards
• Right to work checks

For further information please visit:

https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation

Many of our staff work flexibly in many different ways. Please talk to us at interview about any flexible working arrangements you would prefer or require. While we may not be able to fully accommodate all requests, such requests will not be referenced during the interview scoring process, and we will fully consider and try to accommodate them for successful applicants.

Person Specification

Qualifications

• Good standard of education to include GCSE pass in Maths and English or equivalent
• RSA Stage II Word Processing or equivalent IT experience
• NVQ 2 Business Administration or equivalent experience

Experience

• Previous experience of working in the NHS or University Facility
• Previous experience of dealing with room bookings

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.