Receptionist

Nimbuscare Ltd; York and North Yorkshire; On-site; GBP 12,000 - 17,000; Part time

Job summary

Nimbuscare Ltd. is seeking a friendly Receptionist to provide a professional reception and admin support service across the Acomb Garth Community Health Care Centre, Askham Bar Community Centre and Gateway 1 Head Office.

You will help ensure a positive patient experience and join a wider team on a bank, no sponsorship basis. Key duties include handling reception, booking, data entry, filing, payroll support and monthly reporting, with involvement in meetings and escalation of issues as needed.

Qualifications

• Good written and verbal communication skills.
• Able to work well under pressure and in a team.
• Empathetic and able to listen to patients and colleagues.
• Willing and hard working with a pro active approach.
• GCSE Maths and English (Level 2) or equivalent.

Responsibilities

• Provide a reception service for the centres and head office.
• Interact with patients, clinicians and staff; re-book appointments as needed.
• Data entry, data allocation and recording information accurately.
• Filing and retrieving paperwork manually and electronically.
• Attend meetings and communicate information to stakeholders as required.
• Escalate issues to Estates and Facilities Manager if needed.
• Provide administrative cover during holidays or sickness.
• Assist with payroll support and monthly reporting submissions.
• Support rota fill and clinical staffing where appropriate.

Skills

Good written and verbal communication

Teamwork

Ability to work under pressure

Listening and empathy

Hard working

Education

GCSE Maths and English (Level 2)

Tools

SystmOne

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

The role of the Receptionist is to provide a friendly and efficient reception and admin support service for the Acomb Garth Community Health Care Centre, Askham Bar Community Centre and Gateway 1 Head Office.

You will ensure an efficient and professional reception provision and will work as part of the wider team to ensure a positive patient experience.

This is a bank role and no sponsorship is available.

Main duties of the job

Duties may vary from time to time but these will include:

Providing a reception service for the centre

Interacting and communicating with patients,clinicians and other staff this may involve re-booking appointments,providing advice and assistance

Computer data entry/data allocation and collation; processing and recording information

Filing and retrieving paperwork both manually and electronically

Participate in meetings as required

Escalation of issues to the Estates and facilities Manager if required e.g. facilities, Health & Safety

Provide administrative cover in the event of holiday and sickness

Manage and prioritise own workload

Recognise and work within own competence

To provide and receive routine information verbally or electronically to inform work colleagues and key stakeholders

To demonstrate a competent level of interpersonal skills when providing information

Provide payroll support with invoice processing

Provide administrative support with monthly reporting submissions

Support with rota fill / clinical staffing where appropriate

About us

Nimbuscare is a not-for-profit organisation that aims to be a collaborative and agile provider that cares for its people and patients. Nimbuscare is based in York and is owned by all the practices in the city, however we deliver services over a wider footprint.

To learn more about Nimbuscare please visit our website at www.nimbuscare.co.uk

In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.

Nimbuscare is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive supportive culture that values and celebrates our differences.

As a Disability Confident Committed employer disabled applicants who meet the essential criteria for this job are guaranteed an interview.

Please advise us of any reasonable adjustments we can make to support you throughout the recruitment process.

Job responsibilities

Main Duties and Responsibilities:

Duties may vary from time to time - but these will include:

Providing a reception service for the centre

Interacting and communicating with patients,clinicians and other staff this may involve re-booking appointments,providing advice and assistance

Computer data entry/data allocation and collation; processing and recording information

Filing and retrieving paperwork both manually and electronically

Participate in meetings as required

Escalation of issues to the Estates and facilities Manager if required e.g. facilities, Health & Safety

Provide administrative cover in the event of holiday and sickness

Manage and prioritise own workload

Recognise and work within own competence

To provide and receive routine information verbally or electronically to inform work colleagues and key stakeholders

To demonstrate a competent level of interpersonal skills when providing information

Provide payroll support with invoice processing

Provide administrative support with monthly reporting submissions

Support with rota fill / clinical staffing where appropriate

Business responsibilities:

Maintain ethos and culture of Nimbuscare Limited.

Positively promote Nimbuscare Limited both in and out of the workplace

Attend educational and staff meetings as requested.

To support the introduction of new working processes to optimise quality.

To build and maintain relationships with relevant personnel

Learning and development:

You will participate in any training programme implemented by Nimbuscare Limited as part of this employment, such training to include:

Participation in individual performance reviews, including maintaining a record of own personal and/or professional development.

Make effective use of learning opportunities within and outside the workplace

Undertake mandatory and statutory training as required.

Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working.

Accept delegation from senior staff, prioritise own workload and ensure effective time management strategies are embedded in own practice.

Participate in team activities that create opportunities to improve patient care.

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance.

Confidentiality:

To understand and be aware of the confidentiality of information gained during the course of your duties, which may include access to personal information relating to clients, patients and members of staff. It is expected that you understand the importance of treating information in a discreet and confidential manner.

Health & Safety:

Identifying the risks involved in work activities and undertaking such activities in away that manages those risks.

Making effective use of training to update knowledge and skills.

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

Reporting potential risks within Acomb Garth identified.

Equality and Diversity:

To actively support equality, diversity and inclusion and ensure that all work colleagues, patients and staff are valued and treated with dignity and respect.

Quality:

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision.

Effectively manage own time, workload and resources.

Work within own limitations and experience.

Be aware of and co-operate with audit.

Work effectively with individuals in other agencies to meet patients needs.

Portray a professional image at all times.

Communication:

Communicate effectively with colleagues, patients and external parties

Recognise and have awareness of peoples needs for alternative methods of communication and respond accordingly.

Other:

This job description is neither exhaustive nor exclusive and will be reviewed periodically in conjunction with you.

Person Specification

Experience

• Good written and verbal communication skills
• Able to work well under pressure
• Able to work as part of a team
• Able to listen and empathise
• Hard working and willing

Qualifications

• Minimum level 2 Maths and English or equivalent (GCSE Grade C or Grade 4 or above)
• 6 months minimum experience in a similar role
• Experience in working with SystmOne
• Able to use Microsoft Office Word, Excel and Outlook
• Understand and observe strict confidentiality
• Experience of working within the NHS or general practice

Other

• Ability to travel across various sites when required.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.