Receptionist

Tmp; Wigan; On-site; GBP 21,000 - 27,000; Full time

Job summary

Tmp is seeking a Receptionist / Administrative Assistant to provide a welcoming and professional front‑of‑house service at the college, while supporting the day‑to‑day administration of the organisation. The role serves as a key contact for learners, staff, families and external professionals with interactions conducted calmly and professionally.

You will manage calls, emails and general enquiries, maintain a secure reception, organise meetings and college events, and prepare reports and

Qualifications

• Excellent customer service skills and professional communication.
• Experience handling front‑of‑house enquiries and visitor management.
• Proficiency with data entry, filing and general admin tasks.

Responsibilities

• Acts as the first point of contact for visitors, learners and staff.
• Manages incoming calls, emails and general enquiries professionally.
• Maintains a secure reception area and visitor sign‑in procedures.
• Provides clear information to learners and families and external agencies.
• Performs general administrative duties including filing, copying and data entry.
• Keeps learner records up to date in line with data protection requirements.
• Organises and schedules meetings, appointments and college events.
• Prepares reports, letters and official documents as required.
• Interacts with learners supportively and promotes an inclusive environment.
• Assists staff with administrative aspects of learner support plans and records.
• Responds calmly to situations involving vulnerable learners.
• Manages and orders office supplies and supports attendance reporting.

Skills

Customer service

Front-of-house

Communication

Data entry

Administrative support

Job description

The Receptionist / Administrative Assistant provides a welcoming and professional front-of-house service for the college while supporting the effective day-to-day administration of the organisation. The role acts as a key point of contact for learners, staff, families and external professionals. All interactions are handled with patience and professionalism.

• The Receptionist acts as the first point of contact for visitors, learners and staff.
• Manages incoming calls, emails and general enquiries efficiently and professionally.
• Maintains a secure reception area, including overseeing visitor sign-in procedures.
• Provides clear information to learners, parents/carers and external agencies.
• Carries out general administrative including filing, copying, data entry and document management.
• Maintains accurate and up-to-date learner records in line with data protection requirements.
• Organises and schedules meetings, appointments and college events.
• Prepares reports, letters, and official documentation as required.
• Interacts positively with learners, promoting a supportive and inclusive environment.
• Assists staff with administrative aspects of learner support plans and records.
• Responds calmly and appropriately to situations involving vulnerable learners.
• Manages and orders office supplies as needed.
• Supports attendance monitoring and reporting processes.