Receptionist

Greater Manchester Mental Health NHS Foundation Trust; Wigan; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Evening/Sunday pay premiums

27 days annual leave + bank holidays (

Cycle to work scheme

Salary sacrifice car scheme

Blue Light Card discounts

Job summary

Greater Manchester Mental Health NHS Foundation Trust is seeking an admin/reception clerk for the Wigan Community Mental Health Services. You will welcome service users and carers, record attendance and outcomes on the EPR, and perform admin tasks to support clinic operations.

The role requires interaction with the public and clinical staff, and adherence to confidentiality and safeguarding guidelines. The position is based at Claire House with standard 9:00–17:00 hours, Monday to Friday.

Qualifications

• GCSE Maths and English required.
• RSA level 2 or NVQ level 2 or equivalent experience.
• Experience using Microsoft packages.

Responsibilities

• Provide clinic administration and reception support.
• Greet service users and carers and record attendance on the EPR.
• Ensure reception processes are timely and accurate.

Skills

Office administration

Customer service

Confidentiality

Safeguarding awareness

EPR knowledge

Education

GCSE Maths and English

RSA level 2 or NVQ level 2

Microsoft Office experience

Tools

Microsoft Office Suite

Job description

The post holder will be responsible for providing clinic administration and reception support for the Wigan Community Mental Health Services within Claire House. This will include receiving and greeting service users and their carers into clinic areas whilst recording the service users' attendance and clinical outcome on the electronic patient record system (EPR), along with other administrative duties commensurate to the grade.

The reception service opening hours are at present, 9:00 am - 5:00 pm, Monday to Friday.

Please note - This role is not eligible for sponsorship unless you meet criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024.

Main duties of the job

The post holder will be interactive with the general public, nursing, medical staff, professionals and other Trust administrative and clerical staff and will ensure all reception processes are carried out in a timely and accurate manner to ensure an efficient reception and quality service to all users.

About us

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than122locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

Job responsibilities

See attached detailed job description and person specification:

• Pay Enhancements 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
• 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
• Cycle to work scheme
• Salary sacrifice car scheme
• Blue Light Card Discounts

Education and Qualifications

• GCSE Maths and English
• RSA level 2, NVQ level 2 or the equivalent experience.
• Prior experience of using Microsoft packages

Experience

• Experience in working in a busy office environment.
• Experience of working with members of the public. Including patients/service users

Knowledge

• Good understanding of confidentiality
• Understanding of Safeguarding
• Understanding of Mental Health services

Skills and Abilities

• A caring and sensitive attitude when communicating with staff and patients
• Patient administration background Knowledge of the EPR system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.