Receptionist

Luxury Family Hotels; Weymouth; Hybrid; GBP 15,000 - 17,000; Part time

Benefits offered by this job

EarlyPay

Cycle to work

Life Assurance

Discounted hotel stays

Job summary

Moonfleet Manor Hotel in Weymouth is seeking a friendly Receptionist for a permanent part-time role (24 hours per week). You will be the first point of contact, delivering a warm, professional welcome and guiding guests through check-in/out and local facilities.

Experience with Opera is beneficial, but full training will be provided. Flexibility is required for weekends and early/late shifts; you will receive a generous service charge and excellent benefits.

Qualifications

• This role benefits from experience in guest-facing hospitality.
• Full training will be provided for Opera usage if needed.
• Strong communication and a welcoming demeanor are essential.

Responsibilities

• Welcome guests and conduct smooth check-in/check-out.
• Provide information about the hotel, facilities and local area.
• Handle reservations and coordinate with other departments.
• Create memorable experiences for guests, including families with children.

Skills

Guest service

Interpersonal skills

Communication

Flexibility

Professional appearance

Tools

Opera PMS

Job description

Contract: Permanent
Salary: £12.71 per hour plus generous service charge and great benefits

Are you passionate about providing exceptional customer service and creating memorable guest experiences? Moonfleet Manor Hotel, situated on the beautiful Jurassic coast is now seeking a motivated and experienced Receptionist to join our dedicated team.

Role overview

As Receptionist, you will be the first point of contact for our guests, providing a warm and welcoming atmosphere from the moment they arrive, able to answer guest queries and showcasing your knowledge of the hotel, the facilities, and the local area.

This a permanent part time role, at 24 hours per week (3 days per week). Flexibility will be key as some shifts will include weekends and early/late shifts on a rota basis.

The hourly rate is £12.71, plus generous service charge and a brilliant benefits package.

Responsibilities:

• Welcoming guests: Conducting a pleasant and professional check in/check out, ensuring a smooth and personable welcome. To give all guests a full tour of the hotel and their bedroom, explaining all the facilities on offer.
• Guest Assistance: Assist guests with enquiries, provide information and address any concerns promptly and professionally, finding solutions to ensure guest satisfaction.
• Reservations: Handle room reservations, manage booking systems, and coordinate with other departments to ensure smooth operations.
• Make long lasting unique memories: We welcome your charisma and personality and encourage you to create memories and relationships with our guests - especially the littlest ones!

To succeed in this role we are looking for:

• Previous experience working with Opera would be beneficial, but full training will be given.
• Charisma, an engaging personality, and a genuine passion for providing outstanding guest service.
• Flexibility to adapt to changing situations and guest needs.
• Ability to work collaboratively with colleagues across different departments.
• Ability to maintain a professional appearance and demeanour.
• Excellent communication and interpersonal skills.
• Positive attitude and a willingness to go the extra mile for guest satisfaction.

Why work with us?

• Training and development is central to life at LFH, it's something we truly value. We are proudly certified by the Institute of Hospitality and support our teams’ development through partnerships with award-winning, hospitality specific apprenticeship providers.
• an extra day’s holiday for your birthday
• EarlyPay - Need to access some of your monthly salary a little early sometimes? No problem!
• Cycle to work scheme
• Help@Hand - Our online health and wellbeing service - Get same day remote GP appointments, Mental Health support and Physiotherapy on us.
• Life Assurance Benefit for peace of mind for your loved ones.
• Enhanced Maternity and Paternity packages
• Want to give back but never have the time? We will give you a paid day off for any volunteering or fundraising you would like to get involved in once a year
• The LFH Benefit Hub - Easily accessible employee discount platform for you to take advantage of at your favourite high street and online retailers
• 50% off Food and Beverage and the Spa across Luxury Family Hotels.
• Incredible discounted hotel stays for you, friends and family

Please ensure you check the hotel location as some of our hotels are hidden away and you will have to use your own transport to locate us!

Who are LFH?

Part of the Luxury Family Hotel Group, Moonfleet Manor Hotel is set overlooking the incredible Jurassic coastline offering our guests the perfect location for a coastal family getaway.

We are dedicated to creating an inspiring space for our team members that is fun, all-inclusive, professional and rewarding – just as a career in hospitality should be!

Here at LFH we are an equal opportunities employer and strive to create a diverse and accessible workplace for all. We believe in a culture and inclusive team member experience that values people from all backgrounds, race and religions. We respect, value and embrace diversity and ensure everyone is recognised and respected, we celebrate our differences.