Receptionist

Hanson Quarry Products Europe Limited; Wetherby; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Employee Assistance Program

Mental health first aiders

Private medical benefits

Job summary

Heidelberg Materials UK is seeking a proactive Facilities Coordinator to be the friendly face of the Wetherby site. You will manage reception, meetings, health and safety compliance, and general admin to ensure smooth operations for employees, visitors, customers and contractors.

Join a team focused on a safe, welcoming and efficient workplace, with opportunities to support health, safety and site maintenance tasks and to develop within a large UK construction materials company.

Qualifications

• GCSE English and Maths Grade C/4 or above (or equivalent).
• Excellent communication and interpersonal skills.
• Strong organisational and problem-solving abilities.

Responsibilities

• Manage the reception area, switchboard, post room and visitor experience.
• Welcome visitors and provide a professional first impression of the business.
• Support meetings and events by preparing rooms, organising refreshments and ensuring equipment is available and fully operational.
• Deliver excellent customer service to employees, customers and visitors both in person and over the telephone.
• Manage the ordering and control of office equipment, stationery, welfare supplies, printers, scanners and IT equipment.
• Support inbound customer enquiries and provide occasional holiday cover for sales support activities.

Skills

Front of house

Customer service

Organisation

Communication

Microsoft Office

Education

GCSE English & Maths

Tools

Microsoft Office

Job description

Heidelberg Materials UK (formerly Hanson UK) is one of the UK's largest suppliers of construction materials, employing over 4,000 people and operating around 300 manufacturing sites in the UK. We are committed to building a more sustainable future and recognise that a diverse workforce is vital to our growth and advancement. We aim to promote a culture that values openness, transparency and individual achievement. At the centre of our actions lies the responsibility for the environment. As the front runner on the path to carbon neutrality and circular economy in the building materials industry, we are working on sustainable building materials and solutions for the future. We enable new opportunities for our customers through digitalisation.

Receptionist Salary: £28,000pa Location: Wetherby

Be the Heart of Our Workplace

We're looking for a proactive and customer-focused Facilities Coordinator to join our Wetherby team. This is a varied and rewarding role where no two days are the same. As the face of the site, you will play a key role in creating a welcoming, safe and efficient working environment for employees, visitors, customers and contractors. From managing reception and meeting facilities to overseeing site maintenance, health and safety compliance and providing administrative support, you'll be central to the smooth running of our office and operational facilities.

What You'll Be Doing

Front of House & Customer Service

• Manage the reception area, switchboard, post room and visitor experience.
• Welcome visitors and provide a professional first impression of the business.
• Support meetings and events by preparing rooms, organising refreshments and ensuring equipment is available and fully operational.
• Deliver excellent customer service to employees, customers and visitors both in person and over the telephone.
• Manage the ordering and control of office equipment, stationery, welfare supplies, printers, scanners and IT equipment.
• Support inbound customer enquiries and provide occasional holiday cover for sales support activities.

Facilities & Site Management

• Ensure buildings, grounds and facilities are maintained to a consistently high standard.
• Coordinate planned preventative maintenance and arrange prompt resolution of repairs.
• Monitor the condition of grounds, landscaping and car parking areas, ensuring compliance with regulatory requirements where applicable.
• Manage third-party contractors, ensuring quality standards, cost control and service delivery expectations are met.

Health & Safety

• Take ownership of key site health and safety processes and compliance requirements.
• Coordinate fire drills, water testing, emergency lighting checks and fire equipment servicing.
• Manage contractor control procedures and ensure all contractors are authorised and competent.
• Lead the accident and near miss reporting process across the site.
• Ensure appropriate numbers of trained First Aiders and Fire Wardens are maintained.
• Create and maintain risk assessments and method statements for site activities.

Administration Support

• Provide day-to-day administrative support to sales and management teams.
• Support telephone enquiries, data entry and general office administration.
• Maintain and update the Integrated Management System (IMS), ensuring documentation remains accurate and audit-ready.

What We're Looking For

We're seeking someone who is organised, professional and able to manage a wide variety of responsibilities while maintaining exceptional attention to detail.

Essential Requirements

• GCSE English and Maths Grade C/4 or above (or equivalent).
• Relevant Health & Safety and Contractor Control qualifications.
• Excellent communication and interpersonal skills.
• Strong organisational and problem-solving abilities.
• Ability to prioritise and manage multiple tasks effectively.
• Confident using Microsoft Office applications.
• Experience working within an office, facilities, administration or customer service environment.
• A proactive approach with the ability to work independently and as part of a team.

Why Join Us?

Varied and rewarding role with real responsibility. Opportunity to work across facilities, administration and health & safety. Supportive team environment. A role where you can make a visible impact every day. Ongoing development and training opportunities.

If you enjoy creating exceptional workplace experiences, thrive in a fast-paced environment and take pride in keeping operations running smoothly, we'd love to hear from you.

At Heidelberg Materials UK (previously known as Hanson UK) we strive to create an inclusive and respectful workplace where every individual can bring their unique skills and background to contribute to the success of our business. At Heidelberg Materials UK (previously known as Hanson UK), we understand that a diverse workforce is key to our growth and development, and we aim to foster a culture that values openness, transparency, and individual achievement. As part of our commitment to promoting diversity, we are actively working to encourage more individuals to consider careers within the construction industry. We believe in building a workplace that is dedicated to promoting inclusivity and diversity. If you're interested in joining our team, even if your experience or skill set doesn't perfectly align with the job description.

Creating a candidate home page is optional, when asked, but you can use this to quickly see the progress of your application(s). You may still be the right fit for this or other roles within our company.

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We understand that women may face unique challenges in their careers, and we are committed to providing a supportive environment to help you thrive. Our family-friendly policies, such as enhanced maternity and parental leave, neonatal care, and adoption support, will provide you with the flexibility and support you need to balance your personal and professional commitments.

We also offer a range of benefits, such as access to our Employee Assistance Program, trained mental health first aiders, discounted private medical benefits and much more, to ensure your wellbeing is prioritized.