Receptionist

Optical Express; Greater London; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Free/discounted optical products

Modern working environment with superb

Job summary

Optical Express in White City, London, is recruiting a Receptionist to join our prestigious practice. You will be part of a busy retail environment, delivering a world‑class patient journey with high standards of service and professionalism.

You will cover reception, manage calls and messages, support the Manager administratively, and help maintain supplies. A confident, presentable communicator with strong organisational and teamwork skills is essential.

Qualifications

• Confident and professional demeanor with a passion for delivering high‑level customer service.
• Strong organisational and communication skills.
• Ability to multi‑task in a busy retail environment and work well within a team.

Responsibilities

• Covering the reception area and prioritising incoming calls.
• Take clear and concise messages and relay them promptly.
• Provide administrative support to the Manager.
• Maintain stationery stocks and oversee ordering of supplies.
• Undertake general reception duties as required.

Skills

Customer service

Communication

Multi-tasking

Teamwork

Job description

Hours – Full-time, 40 hours per week (flexible across clinic opening hours Monday to Sunday 08:00-20:30 including weekends)

Optical Express is the UK’s only complete eye care provider, and Europe’s leading private provider of laser eye surgery and premium intraocular lens and cataract surgery. Each week Optical Express Surgeons undertake more laser eye surgery and private intraocular lens procedures collectively than any other providers.

For over 35 years, millions of patients have trusted Optical Express with their eye care. Operating clinics across the UK, Ireland, and mainland Europe, Optical Express, supported by an esteemed International Medical Advisory Board, is a thought leader in the global optometry and refractive surgery industry.

Optical Express gives patients their very best results through investing in state of the art technology, employing experienced, highly skilled surgeons and optometrists, continuously analysing clinical outcomes and working with pioneers and innovators from within the industry, to include Johnson & Johnson Vision and Zeiss.

If you’re looking to work for a market leader, then read on as we are looking for a Receptionist to work in our prestigious practice in White City, London.

You will work as part of a team providing a high level of service to the patients and employees and will require the ability to multi‑task in a busy retail environment. This role is a key part of the patient journey and requires very high personal standards to deliver a quality of care and world class customer experience.

Every day will bring something new but your day to day role will involve -

• Covering the reception area, maintaining a priority for incoming calls at all times
• Take clear and concise messages
• Communicating all messages promptly and accurately
• Provide administrative support to the Manager
• Maintain stationery stocks and oversee the ordering of new supplies
• General reception duties as and when required

We are looking for applicants who are confident and professional, who have a passion for providing a world class customer service along with strong organisational and communication skills. You will have the ability to work closely with others around you, be articulate and presentable, motivated to achieve and have a willingness to learn and progress within Optical Express, whilst demonstrating confidentiality, integrity and discretion at all times.

What’s in it for you?

• Free or discounted optical products/procedures
• Modern working environment with superb technology support

This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment.

Optical Express is an equal opportunities employer