Receptionist

Hpft; Watford; On-site; GBP 27,000 - 29,000; Full time

Job summary

Hertfordshire Partnership University NHS Foundation Trust is seeking a highly organised Receptionist to provide a welcoming, confident and professional approach in a busy NHS site in Watford. The role covers front-dof-house duties, handling enquiries, and coordinating room bookings while maintaining strong IT skills with Microsoft Office.

The post is full time, 37.5 hours per week, 9:00am–5:00pm, Monday to Friday, with a focus on customer service and accuracy in administration.

Qualifications

• Good level of education/GCSE or equivalent incl. English Language.
• Experience of working in a healthcare/mental health care/office environment.
• Proficient in the use of Microsoft Office software, in particular Outlook, Excel and Word.

Responsibilities

• Answer the telephone and transfer calls to various departments where appropriate.
• Welcoming Service Users, Carers, Professionals and Visitors to the Site and dealing with enquiries on the phone or face to face.
• Checking IDs and handing out security alarms and keys (training provided).
• Reporting maintenance and cleaning issues to the Help desk and keeping accurate maintenance logs.
• Booking all Clinical and meeting rooms for the Clinical and Corporate Staff.

Skills

Microsoft Office

Outlook

Excel

Word

Education

GCSE or equivalent incl. English Language

Job description

Main area Administration Grade Band 3 Contract Permanent Hours Full time - 37.5 hours per week (Working from 09:00am - 5:00pm) Job ref 367-ACMS-101696

Site Propsect House Town Watford Salary £27,106 - £28,850 per annum pro rata (Inclusive of 5% HCAS) Salary period Yearly Closing 22/10/2026 23:59 Interview date 02/11/2026

Values Based Screener

At Hertfordshire Partnership Foundation Trust we are looking for people to join us who share our values and those of the NHS. Before your application can be considered please take part on our online values questionnaire, which you can find below. When you have finished you will be sent a 'completion code' by email, which will be valid for 6 months and required to submit your application form.

Please be aware that this role is NOT eligible for Sponsorship

If you already work for HPFT on a health and care visa, you will NOT be able to transfer your visa to this role as this role is NOT eligible for Sponsorship

Are you looking for your next challenge? Do you want to work for an outstanding NHS Trust? If the answer to both of these questions is yes, then please read below.

We are looking for a highly organised Receptionist with exceptional customer service skills, to provide a welcoming, confident and professional approach to this Post incorporating the Trusts values when carrying out their duties. HPFT places great emphasis on providing the highest standard of customer service to our Service Users, Carers and Visitors so these skills will be an integral part of your personality. You will provide a range of Reception duties ensuring that the Reception runs smoothly and efficiently. Applicants must demonstrate excellent IT skills and a good working knowledge of Microsoft Office applications.

The Site is operational between the hours of 9:00am - 5:00pm, Monday to Friday.

The Post is full time:

Monday to Friday, 9:00am-5:00pm

You will be able to work in a challenging and interesting environment and possess outstanding interpersonal and communication skills.

Please be aware this role does not meet the salary threshold for sponsorship.

Main duties of the job

You will be able to offer a comprehensive service within a busy and often demanding environment so candidates will need to be confident and adaptable to change.

Duties will include: answering the telephone and transferring calls to various departments where appropriate. Welcoming Service Users, Carers, Professionals and Visitors to the Site and dealing with enquiries on the phone or face to face. Checking ID’s and handing out security alarms and keys for which training will be given.

Reporting maintenance and cleaning issues to the Help desk and keeping accurate and up to date maintenance logs.

You will also act as a Fire Warden and be responsible for keeping the Reception area clean, tidy and organised.

Other duties would include: Dealing with deliveries of stationery etc., to the building. Booking all Clinical and meeting rooms for the Clinical and Corporate Staff working in the building for which training will be given.

You will work closely with other members of the administration Teams to ensure a smooth and effective Reception Service.

Working for our organisation

Hertfordshire Partnership University NHS Foundation Trust are one of just five mental health trusts to achieve an overall rating of ‘Outstanding’ from the Care Quality Commission.

Our family of over 4,500 members of staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, Essex and Norfolk, delivering these services within the community and several inpatient settings. Everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:

Welcoming. Kind. Positive. Respectful. Professional.

Detailed job description and main responsibilities

Duties will include: Answering the telephone and transferring calls to various departments where appropriate.

Welcoming Service Users, Carers, Professionals and Visitors to the Site and dealing with enquiries on the phone or face to face.

Checking ID’s and handing out security alarms and keys for which training will be given.

Reporting maintenance and cleaning issues to the help desk and keeping accurate and up to date maintenance logs.

Other duties would include: Dealing with any deliveries, as well as booking all Clinical rooms and meeting rooms for the Clinical Staff.

Qualifications

• Good level of education/GCSE or equivalent incl. English Language

Previous Experience

• Experience of working in a healthcare/mental health care/office environment

Skills / Knowledge / Ability

• Proficient in the use of Microsoft Office software, in particular Outlook, Excel and Word

Please note, we do not charge fees for job applications, recruitment processes, sponsorship arrangements, or employment offers. Please see the Trust careers vacancy webpage and Trac as the only authorised routes for recruitment communications, applications and verification of job offers.

Employer certification / accreditation badges

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.

Name Shama Malhotra Job title Team Manager Email address [e-mail] Telephone number 01923 239074 Additional information

Alternative contact - Janice Darling -7880786329