Receptionist - Bank

Hamberley Care Management Limited; Nottingham; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Competitive salary

28 days holiday

Performance bonus

Workplace pension

Training & development

Employee Assistance Programme

Discounts

Free on-site parking

Refer a Friend bonus

Job summary

Hamberley Care Management Limited at Edwalton Manor is seeking a Receptionist to welcome visitors, residents and staff and manage the front desk to a high standard. You will be the first point of contact, handle enquiries, and support a caring, professional team.

The role requires Customer Service/Reception experience, and proficiency with Word and Excel, plus strong organisational and interpersonal skills. A competitive salary, 28 days holiday, pension and training opportunities are on offer.

Qualifications

• Experience in Customer Service/Receptionist or similar role.
• Proficient with Microsoft Word and Excel.
• Caring, patient and respectful demeanour.
• Strong attention to detail and organisational skills.
• Ability to work independently and in a team.

Responsibilities

• Greeting and directing visitors, residents and staff to the home as appropriate.
• Be the first point of contact for visitors and third parties.
• Answer incoming telephone calls and route or document as needed.

Skills

Customer service

Reception experience

Empathy

Teamwork

Tools

Microsoft Word

Microsoft Excel

Job description

Receptionist Position

Be all you can be with Hamberley. At Hamberley, we believe that our residents deserve something ’Extra Special, Every Day’ and we’re recruiting for a Receptionist to help us achieve our goals.

Working as our receptionist, you will be responsible for the reception area of the home, ensuring this is presented to a high standard at all times.

Joining us at Edwalton Manor, our luxury care home that provides residential, dementia, and nursing care for older people, you’ll be part of a team that is genuinely passionate about the health and well‑being of our residents.

Benefits

• A competitive salary and benefits package
• 28 days holiday inclusive of Bank Holidays
• Quality‑linked bonus scheme – a performance bonus tied to our CQC/CI quality rating, rewarding you for helping us deliver outstanding care.
• Workplace pension for your future security
• A true team culture – a collaborative, encouraging working environment where kindness, respect, and professional pride are at the heart of everything we do
• Excellent training and career development opportunities
• Employee Assistance Programme, occupational health and wellbeing support services
• Everyday saving perks – access to a wide range of retail discounts and savings
• Free on‑site parking
• Refer a Friend bonus – earn up to £750 per successful referral because great people know great people

Responsibilities

• Greeting and directing visitors, family members, residents, district nurses and contractors to the home and around the home as appropriate.
• Be the first point of contact for visitors and third parties contacting the home, ensuring queries are dealt with and/or directed in a timely manner.
• Answer incoming telephone calls, ensuring calls are documented and/or redirected accordingly.

Qualifications

• Possess demonstrable experience working within a Customer Service/Receptionist and/or Administrative environment or similar role.
• Proficient in use of Microsoft Office, particularly Word and Excel.
• A caring, patient, and respectful demeanor.
• Excellent attention to detail and organisational skills.
• Ability to work independently and as part of a team.
• Ability to share our values and demonstrate them at all times, exhibiting a can‑do attitude, flexibility, problem‑solving skills, passion for the role, and the capacity to manage a diverse and demanding workload while thinking creatively.