Receptionist

Bannatyne; Tees Valley; On-site; GBP 11,000 - 14,000; Part time

Benefits offered by this job

Complimentary lunch

Flexible schedule

28 days annual leave

Free gym membership

Discounted spa treatments

Career development

Mental health support

Staff awards

Discounted meals

Job summary

Bannatyne is hiring a Hotel Receptionist for Hotel Darlington. You will warmly greet guests, manage check-in/check-out, handle reservations, and provide local information to ensure a smooth stay.

The role requires excellent guest service, strong organizational skills, and flexibility to work early mornings, evenings, weekends, and holidays. On-site hotel environment with guest-facing responsibilities.

Qualifications

• Strong interpersonal and communication skills with a customer-focused attitude.
• Genuine passion for hospitality and delivering guest experiences.
• Excellent organisational skills and ability to multitask.
• Flexible shift availability including weekends and holidays.

Responsibilities

• Greet guests warmly and manage check-in/check-out.
• Handle reservations, amendments, and cancellations using the booking system.
• Respond to phone and email inquiries and assist guests on-site.
• Provide information on hotel amenities and local attractions.
• Process payments and settle accounts at the front desk.
• Coordinate with Housekeeping and Maintenance to ensure room readiness.

Skills

Interpersonal skills

Communication skills

Booking platforms

Tools

Booking system

Job description

Job Title : Hotel Receptionist

Hours : 16 per week

Rate of Pay : £12.71 per hour for over 21's and NMW for under 21's

Location : Hotel Darlington

Are you a welcoming professional with excellent organizational skills and a passion for hospitality? Bannatyne is looking for an efficient Hotel Receptionist to join our team. If you are ready to create a memorable first impression, manage guest arrivals, and ensure a seamless stay from check-in to check-out, we want to hear from you!

Our Perks:

B-Fed - complimentary lunch or breakfast.

Flexible schedule.

28 days annual leave increases with tenure.
Free gym membership.

Complimentary gym membership for another person (after 2 years service).

Discounted Spa Treatments - 30%

Discounted Spa Goods - 20% ELEMIS Products.
Discounted Meals and Beverages - 50% cafe/bar.

Career & Personal Development training.

Mental Health, Well-Being and EAP Services.

Length of Service Awards.
Staff Awards and Bonuses.

Discounted entertainment and shopping.

A typical day in the life of a Hotel Receptionist:

Warmly greet arriving hotel guests, manage the check-in and check-out process, and issue room keys.

Handle room reservations, amendments, and cancellations accurately using the hotel booking system.

Direct phone calls, reply to email inquiries, and assist guests with face-to-face queries regarding their stay, room features, and local attractions.

Provide detailed information about hotel amenities, restaurant options, and on-site spa/leisure facilities.

Process guest payments, settle accounts, and manage the front desk efficiently.

Coordinate with Housekeeping and Maintenance teams to monitor room readiness and resolve guest requests promptly.

Maintain a clean, welcoming, and organised reception area at all times.

Log all visitors, contractors, and non-resident guests correctly in line with security protocols.

Complete all relevant compliance and operational training required for the role.

What we are looking for:

Strong interpersonal and communication skills with a customer-focused attitude.

A genuine passion for hospitality and delivering exceptional guest experiences.

Excellent organisational skills, attention to detail, and multitasking abilities.

Ability to work flexible shift patterns, including early mornings, late evenings, weekends, and holidays.

It would be desirable if you had proven experience in a hotel receptionist or front-of-house customer service role and proficiency with general computer booking platforms.

Why Bannatyne?

As a Hotel Receptionist, you will be the face of our hotel, setting the tone for our guests' entire stay. You will work alongside a dedicated team committed to providing high-quality hospitality and relaxation.