Receptionist

Leonardo Hotel Management (UK) Limited; City Of London; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Special room rates across UK & Europe

Recognition vouchers for high street</

Talent referral scheme

Thank You Week: activities and perks

Wellbeing calendar

Training & progression paths

Job summary

Leonardo Hotels is seeking a friendly Receptionist to be the welcoming face of our London hotel. You will manage check-in/out, assist guests with requests, and provide 5-star service to ensure memorable stays.

We value a warm personality, strong organisational skills, and the ability to guide guests with local recommendations. Ongoing training and wellbeing initiatives support your progression in hospitality.

Qualifications

• Customer service mindset with a hospitality focus.
• Friendly, courteous interactions with guests and colleagues.
• Willingness to learn and participate in training.
• Ability to guide guests on local recommendations.

Responsibilities

• Handle check-in and check-out processes efficiently.
• Be the first point of contact for guests and address inquiries.
• Offer warm, proactive service and resolve guest issues promptly.

Skills

Guest services

Communication skills

Local knowledge

Organisational skills

Reliability

Job description

Be Yourself – Be a Bold Team Player – Be Leonardo Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland! As a Receptionist you’ll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you’ll be stepping into a busy role! Working as part of a vibrant team, you’ll be an ambassador for the hotel as the first person our guests will meet. Whilst organising all aspects of the check-in and check-out processes, you’ll be offering guests the real 5-star treatment at our hotel!

If you’re our ideal Receptionist, you will:

• Be passionate to make a difference and eager to bring new ideas to the table
• Be courteous to guests and colleagues at all times
• Use your savvy knowledge to offer guidance and local recommendations for a great stay in the city
• Have top-notch organisational skills
• Be dependable, and a reassuring influence for guests

Some of the perks our Receptionist could enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
• Talent referral scheme
• Thank You Week: from ice cream trucks to yoga classes and lots in between!
• Wellbeing Calendar
• Ongoing job-related training programmes with clear paths for progression

We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

Why come join us as a Receptionist?

We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!

At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality!

We are a Disability Confident Employer and a member of the Valuable 500.

We partner with social enterprises to change attitudes towards disability, and provide opportunities ensuring everyone is able to fulfil their potential at work.