Receptionist

Story Terrace Inc.; Stafford; On-site; GBP 24,000 - 25,000; Full time

Benefits offered by this job

27 days annual leave pro-rata (NHS)

NHS Pension Scheme

Job summary

Story Terrace Inc. in Stafford is seeking a friendly GP Receptionist to join our practice team. You will be the first point of contact for patients, handling appointments, calls and general admin with care and discretion.

The role is permanent, 37 hours per week, with a salary of £12.71 per hour. You will support patient access, protect data privacy, and work in a busy NHS-aligned environment, with benefits including 27 days leave pro-rata and the NHS Pension Scheme.

Qualifications

• Experience as a receptionist in a busy environment.
• Excellent interpersonal and empathetic communication with patients.
• Strong organisational and multi-tasking abilities, with attention to detail.

Responsibilities

• Greet patients and visitors and create a welcoming first impression.
• Manage appointments, rescheduling and cancellations using electronic booking systems.
• Answer calls promptly and direct queries to the right staff.
• Provide information on services, opening hours and policies.
• Assist with photocopying, scanning and filing, while maintaining data protection.
• Handle prescription requests and manage card payments.

Skills

Reception experience

Interpersonal skills

Organisational skills

Multitasking

IT skills

Empathetic communication

Education

GCSEs in English and Maths

Tools

Electronic booking systems

Booking software

Job description

Job Description:

Job role: Receptionist

Job type: Permanent

Working hours: 37 hrs a week

Location: Castlefields Surgery, Castle Way, Newport Road, Stafford

Salary: £12.71/h

About Us

We are a rapidly growing GP-led organisation with a mission to ensure that all patients have access to comprehensive, coordinated and continuous care within a sustainable primary care system.

We appreciate that our whole primary care system is struggling, which is causing a negative effect on patient care and staff happiness. We believe that we can turn this around by reimagining how primary care is delivered from the ground up by placing a focus on data insights, technology and clinical innovation.

Ultimately, we want to improve patient access, patient experience and health outcomes to significantly increase the quality of care for our patients. However, we can only build the best primary care service there is if our colleagues are happy, empowered and supported within an excellent working environment.

If you believe that there are ways to drastically improve the way primary care is delivered for both patients and staff alike and you want to be a part of this; then we would love to meet you and tell you more about our plans.

Overview:

We are currently seeking a friendly and organised individual to join our team as a GP Receptionist. In this role, you will be the first point of contact for patients and visitors, providing exceptional customer service and administrative support. The ideal candidate will possess excellent communication skills, attention to detail, and a compassionate manor, ensuring that patients feel welcome and supported throughout their interactions with our practice.

Duties are listed below but are not limited to:

• Greet patients and visitors as they arrive at the practice, ensuring a positive first impression.
• Manage patient appointments, including scheduling, rescheduling, and cancellations, using electronic booking systems.
• Answer incoming telephone calls promptly and courteously, directing inquiries to the appropriate staff members or departments.
• Respond to patient queries and provide information about services, opening hours, and other relevant information.
• Assist with general administrative tasks, such as photocopying, scanning, and filing documents.
• Adhere to practice policies and procedures, including those related to patient confidentiality and data protection.
• Handle queries and process requests for prescription medications.
• Manage card payments for prescription medications.

Essential criteria:

• Previous experience in the receptionist role.
• Excellent interpersonal skills, with the ability to communicate effectively and empathetic with patients and colleagues.
• Strong organisational skills and attention to detail, with the ability to multitask and prioritise tasks efficiently.
• Flexibility to adapt to changing priorities and work in a fast-paced environment.
• Strong IT skills

Desirable criteria:

• Previous experience working within GP practice.
• GCSEs in English and Maths.

Benefits:

• 27 days annual leave (pro-rata) plus 8 bank holidays (pro-rata)
• NHS Pension Scheme

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such will be necessary for a submission for the Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal conviction.