Receptionist

Fox's Burton's Companies (FBC) UK; St Albans; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player seeks a Receptionist to ensure the front desk operates smoothly and efficiently. This role is crucial for creating a warm and welcoming environment for visitors and employees alike. You will be responsible for managing visitor access, handling phone inquiries, and performing various administrative tasks in a busy atmosphere. The ideal candidate will thrive in a collaborative setting while also being able to work independently. Join a company that values diversity and inclusion, and be part of a team that believes in the power of authenticity and community. If you are proactive, organized, and ready to take on challenges, this opportunity is perfect for you.

Qualifications

• Excellent verbal and written communication skills are essential.
• Proficiency in Microsoft Office is required for daily tasks.

Responsibilities

• Welcome and register visitors professionally at the reception.
• Manage access and coordinate with the Office Manager for security passes.
• Handle phone calls and arrange meeting rooms efficiently.

Skills

Verbal Communication

Written Communication

Time Management

Organizational Skills

Multitasking

Proactive Attitude

Education

CCTV License

Experience with Proxy Click

Tools

Microsoft Office

Job description

Date: 28 Mar 2025

Location:

St Albans, GB

Place of Work: On-Site

Employee Shift: Mon-Fri 42.5hrs

Company Description

We are FBC UK, Fox's Burton's Companies! ……And we bake the UK's most incredible biscuits (we might be slightly biased, but we will leave that for you to judge).

FBC UK was a match made in heaven, with two of the top UK biscuits manufacturers (Burton's Biscuits and Fox's Biscuits) coming together to create one unique, integrated company.

We are home to famous iconic brands, including Maryland, Fox's, Jammie Dodger & Rocky, to name just a few. We are proud manufacturing partners to some of the biggest UK retailers and household names. We bake our incredible biscuits at eight bakeries across the UK, located at Isle of Arran, Livingston, Blackpool, Llantarnam, Edinburgh, Kirkham, Batley & Dorset and our HQ in St Albans. Together, we employ circa 4,000 amazing colleagues across all our locations.

We are currently the second biscuit manufacturer in the UK market with a strong ambition of becoming UK Market Leader.

Whilst we know that we have delicious products we also know that that the key ingredient to our success is our people, and the passion we have for our brands. You could be the jammy to our dodger, party ring to our Fox’s or the choc-chip to our Maryland?! We knead people with innovative ideas, an entrepreneurial spirit, and the commitment to drive FBC UK to success.

We are committed to building an inclusive workforce that feels empowered to build a fulfilling and successful career. By embracing diversity, equity, and inclusion (DEI) we create a supportive environment for people to thrive and strive to have more positive impact.

We understand that having formal and on-the-job learning opportunities is key to our colleagues’ professional and personal growth. We are committed to providing an environment where everyone can learn from each other and grow through a variety of learning experiences.

Our colleagues make our business special. With strong community values, we believe FBC UK is a more prosperous and fun place to work when people feel free to be themselves. We believe in the power of being authentic, entrepreneurial and supporting each other whilst meeting our business goals.

About The Role
To oversee the front desk activities, such as welcoming visitors, taking phone calls, and performing administrative duties. The Receptionist is essential for ensuring the FBC reception desk operates smoothly and efficiently, resolving any questions and problems quickly and correctly. The ideal candidate will be responsible for providing a warm, professional, and welcoming environment for all visitors and employees and be able to handle multiple tasks in a busy environment.

Main Responsibilities

• Welcome and register visitors professionally.
• Manage access through a dedicated platform and coordinate with the Office Manager to issue security passes.
• Monitor CCTV and car parking.
• Handle lost property.
• Answer calls and arrange meeting rooms.
• Process purchase orders and manage couriers and mail.
• Liaise with external contractors and maintain office supplies.
• Book catering and provide first aid.
• Print and bind documents.
• Ensure the reception area is kept clean and tidy.
• Assist with ad hoc tasks from the Office Manager and Executive Assistant.

Who We Are Looking For

• Excellent verbal and written communication skills.
• Good understanding and use of English language.
• Happy to deal with visitors and staff at all levels.
• Thrive in a collaborative and team-oriented environment whilst able to work autonomously.
• Excellent time management skills.
• Great organisational and multitasking ability.
• Highly organized and able to remain calm under pressure.
• Be proactive and happy to roll their sleeves up.
• Be proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Requirement for CCTV license – this will be arranged for successful candidate.
• Experience with Proxy Click would be advantageous.

Diversity Statement

FBC UK is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at FBC UK. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.