Receptionist

Cornerstone Healthcare Group; Southampton; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Overtime pay

Subsidised lunch

DBS & parking

Overtime raffle

E-learning

Voucher incentives

Refer a friend

Company events

Cycle to work

Employee discounts

Healthcare plan

Pension plan

Job summary

Cornerstone Healthcare Group is seeking a Receptionist to be the welcoming front of house, handling calls, sign-ins and admin duties across a busy care environment. You will interact with visitors, staff and external contacts with a professional, courteous manner.

The role includes scheduling, using NetSuite for purchase orders, and supporting rota management. A full UK driving licence is preferred, with overtime opportunities and staff benefits on offer.

Qualifications

• Experience in a receptionist role (desirable).
• At least 1 year’s experience working in an administrative role (essential).
• Full UK driving licence and access to own car (essential).
• Experience using Microsoft Word, Excel and Outlook.
• Good communication skills with visitors, colleagues and external contacts.
• Strong organisational skills with excellent attention to detail.
• A professional, well-presented and customer-focused approach.
• Ability to prioritise tasks and work efficiently in a busy front-facing role.

Responsibilities

• Act as front of house, meeting and greeting all visitors and contractors in a friendly, professional manner and maintaining a welcoming reception area.
• Answer all telephone calls and transfer to the appropriate department or individual.
• Direct and escort visitors and contractors to the lodges as required.
• Manage daily visitor sign-in/sign-out procedures with accurate records.
• Handle deliveries and inform the relevant person or department.
• Undertake administrative duties including typing, emails, printing, scanning and filing.
• Collate and raise purchase orders using NetSuite and file documentation.
• Complete orders such as uniforms, stationery, Amazon purchases and other items.
• Support team administration including rotas and agency staff bookings.
• Update HR and clocking-in systems accurately and timely.
• Manage team lunch ordering book and related spreadsheet.
• Take samples to local surgery or pharmacy and collect medications when required.

Skills

Reception experience

Admin experience

Driver's license

MS Office

Communication skills

Organisation

Professional appearance

Task prioritisation

Tools

NetSuite

Job description

PLEASE NOTE - We are NOT offering sponsorship and are unable to take overseas applications at this time.

Are you a compassionate and reliable Receptionist looking to make a genuine difference in people’s lives? Kitnocks House is looking for dedicated individuals with at least one year’s experience to join our award-winning team.

Our 63-bed home is made up of four specialised communities, each providing high-quality, person-centred care for residents living with complex needs, including dementia, mental health conditions, or other neurological conditions. It’s a vibrant and rewarding place to work, where every day brings the opportunity to make someone’s life that little bit brighter. We're proud to be Rated GOOD by the CQC.

We welcome individuals who share our values of respect, openness, curiosity, and kindness.

What You’ll Bring

• Experience in a receptionist role (desirable)
• At least 1 years’ experience working in an administrative role (essential)
• Full UK drivers licence and access to own car (essential)
• Experience using Microsoft Office programmes, including Word, Excel, and Outlook.
• Good communication skills, with the ability to interact confidently and professionally with visitors, colleagues, and external contacts.
• Strong organisational skills with excellent attention to detail.
• A professional, well‑presented, and customer‑focused approach.
• Ability to prioritise tasks and work efficiently in a busy, front‑facing role.

Your Working Pattern

Working for us gives you more time for you with a 7 out of 14 day working pattern

Week A – 3 days - Tuesday, Wednesday & Friday: 08.00 to 18.00

Week B – 4 days – Monday, Thursday, Saturday & Sunday: 08.00 to 18.00

Total average of 35 hours worked per week.

What You’ll Be Doing

• Act as front of house, meeting and greeting all visitors and contractors in a friendly, professional manner and maintaining a welcoming reception area.
• Answer all telephone calls that come through to Reception and transfer calls to the appropriate department or individual.
• Direct and, where required, escort visitors and contractors to the lodges.
• Manage daily visitor sign‑in and sign‑out procedures, ensuring records are accurate and compliant.
• Handle deliveries and ensure the relevant person or department is informed.
• Undertake a range of administrative duties including typing, sending emails, printing, scanning, and filing documents.
• Collate and raise purchase orders using NetSuite, ensuring all documentation is filed correctly.
• Complete orders such as uniforms, stationery, Amazon purchases, and other items as requested by the General Manager and other departments.
• Support with team administration, including creating and amending rotas and booking or cancelling agency staff as required.
• Update internal HR and clocking‑in systems accurately and in a timely manner.
• Manage the team lunch ordering book and associated spreadsheet.
• Take samples to the local surgery or pharmacy and collect medication when required.

Benefits package worth up to £5,000 (T&C's apply)

• Enhanced pay rates for overtime and bank holidays
• Subsidised lunch available daily
• Free DBS and parking
• Monthly overtime raffle – receive a ticket for each overtime shift completed and the winner will receive an additional £200 in their pay packet
• Paid for e-learning and training
• Reward and recognition through vouchers and cash incentives for Christmas and long service
• Refer a friend scheme – up to £1,000 (depending on role)
• Paid for company events
• Cycle to work scheme
• Online, activity days and in-store employee discounts
• Healthcare cash plan worth up to £700* which includes dental and optical benefits alongside other
• Access to holiday entitlement and company pension scheme

receptionist / front desk / front of house / office administrator / administrative assistant / office coordinator / guest services / office receptionist/ admin / admin assistant

About The Company

Cornerstone Healthcare Group are a multi award-winning, sector leader with an innovative approach to complex care

Cornerstone specialise in supporting adults of all ages with complex neurological, physical, and mental health needs.

Residents are typically living with neurological conditions, such as dementia with an underlying mental health condition, and as such are vulnerable and at times prone to challenging behaviours associated with complex conditions. Many have been unable to stay in other settings because their needs have been deemed too high or too challenging.

Operating well-established homes in Waterlooville and Curdridge in Hampshire and Mytchett in Surrey, as well as a new state-of‑the‑art ‘eco’ home in Bristol, the Group has built a reputation for delivering consistently high standards of care, focusing on the individual journey of each resident.

At Cornerstone, the expert clinical care skills and approach of the team mean that people with the most complex needs can find a place to call home.