Receptionist

LeisureSK Limited; South Kesteven; On-site; GBP 12,000 - 17,000; Full time

Job summary

LeisureSK Stamford Leisure Pool is seeking a receptionist to welcome customers, handle payments, promote activities and maintain a tidy reception area. This role requires friendly communication, ability to deal with queries face-to-face, on the phone or by email, and to contribute to a positive first impression of the centre.

Working hours include Mondays 3-8pm and Sundays 8:30-4pm with potential to split shifts. Training and overtime coverage may be required according to business needs.

Qualifications

• Experience in a customer-facing role is preferred.
• Ability to handle payments and maintain accurate cash-ups.
• Excellent communication across face-to-face, phone, and email channels.

Responsibilities

• Welcome customers, guests and contractors to LeisureSK.
• Promote activities and products (memberships, accessories) at reception.
• Handle payments and cashing up with integrity.
• Answer queries politely and promptly via telephone, email or in person.
• Maintain up-to-date information in the booking system and ensure a tidy reception area.
• Sign in visitors and deliveries and report issues to management.
• Adhere to health and safety procedures and attend required training.

Skills

Customer service

Cash handling

Reception duties

Phone etiquette

Administrative tasks

Job description

Stamford Leisure Pool - Mondays 3-8pm and Sundays 8.30-4pm this role can be split between individuals

Our centres are open 7 days a week between 5.30am and 11.00pm.

Some flexibility will be required to ensure the business needs are met. Training may be required outside of normal shift patterns and there is a requirement to cover shifts as overtime when other team members are on holiday.

Pay rates are National Minimum Wage for the relevant age group.

As a Receptionist you will be instrumental in welcoming customers, guests, contractors and stakeholders to LeisureSK on a daily basis, ensuring that their first impression of your leisure centre is an overwhelmingly positive one whether face-to-face, on the telephone or via email.

The role will require you to be able to connect with people of all ages and backgrounds, building rapport as you do so. You will need to be knowledgeable about the activities we offer and able to handle a diverse range of queries in a professional and efficient manner, promoting the centre and taking payment where necessary.

You will often be the first team member that issues are reported to, therefore you will have a great deal of responsibility for representing LeisureSK; remaining calm in difficult situations, being proactive in dealing with issues yourself where possible or reporting immediately to management if not.

Receptionist responsibilities include, but are not limited to:

• To be welcoming and promote the best possible image of LeisureSK by the level of service you provide at reception.
• To actively sell a wide range of activities and products from annual fitness memberships to a pair of swimming goggles.
• To collect and handle all sources of payment with integrity and in line with company procedures, taking responsibility throughout your shift and then cashing up at the end where any discrepancies will need to be investigated with the support of the Duty Manager.
• To deal with all written, social media, telephone and verbal queries politely and promptly, in a professional and efficient manner, in line with company procedures.
• To handle the centre’s telephone system, taking messages for other team members and ensuring these are passed on in a timely fashion.
• To ensure all information provided to the customers is up to date and relevant.
• To provide administrative support where necessary and ensure the booking system is up to date with correct information.
• To fully understand and enforce the centres admissions policy for the various different sessions.
• To ensure retail displays are fully stocked and appropriately merchandised.
• Ensure that equipment is ‘fit for purpose’ and any reports of defective equipment is dealt with immediately and inline with the company’s procedures.
• To be responsible for a small range of equipment for hire.
• To ensure visitors and contractors sign in and out of the centre.
• To accept incoming deliveries, or to call the appropriate team member where necessary.
• Maintain the general appearance of the reception area, including tidiness and presentation of the reception desk itself.
• To be fully acquainted with LeisureSK’s health and safety procedures, ensuring these are consistently observed during your shift and to attend training as required.
• To carry out other tasks appropriate to the position of receptionists, as requested by a member of the management team.

INFORMATION FOR APPLICANTS

Applications can only be assessed on the information that you provide. Clearly provide details of your skills and experience. Honesty is always the best policy please do not make any false claims.

Please answer all questions fully.