Weekend Leisure Centre Receptionist & Guest Services

LeisureSK; South Kesteven; On-site; GBP 12,000 - 17,000; Full time

Job summary

LeisureSK Stamford Leisure Pool is seeking a receptionist to welcome customers, handle payments, promote activities and maintain a tidy reception area. This role requires friendly communication, ability to deal with queries face-to-face, on the phone or by email, and to contribute to a positive first impression of the centre.

Working hours include Mondays 3-8pm and Sundays 8:30-4pm with potential to split shifts. Training and overtime coverage may be required according to business needs.

Qualifications

• Experience in a customer-facing role is preferred.
• Ability to handle payments and maintain accurate cash-ups.
• Excellent communication across face-to-face, phone, and email channels.

Responsibilities

• Welcome customers, guests and contractors to LeisureSK.
• Promote activities and products (memberships, accessories) at reception.
• Handle payments and cashing up with integrity.
• Answer queries politely and promptly via telephone, email or in person.
• Maintain up-to-date information in the booking system and ensure a tidy reception area.
• Sign in visitors and deliveries and report issues to management.
• Adhere to health and safety procedures and attend required training.

Skills

Customer service

Cash handling

Reception duties

Phone etiquette

Administrative tasks

Job description

LeisureSK Stamford Leisure Pool is seeking a receptionist to welcome customers, handle payments, promote activities and maintain a tidy reception area. This role requires friendly communication, ability to deal with queries face-to-face, on the phone or by email, and to contribute to a positive first impression of the centre.

Working hours include Mondays 3-8pm and Sundays 8:30-4pm with potential to split shifts. Training and overtime coverage may be required according to business needs.