Receptionist

NHS Jobs; Sheerness; In loco; GBP 21.000 - 27.000; Tempo pieno

Descrizione del lavoro

NHS Jobs is seeking a motivated receptionist to join a GP practice in the United Kingdom. You will handle incoming calls, book triages and appointments, assist GPs as a chaperone when required, and ensure a smooth front-desk service for patients and visitors.

You will participate in mandatory training, maintain patient records, process referrals, and handle general enquiries with clear communication while upholding strict confidentiality and data protection across all duties.

Competenze

• Excellent communication and interpersonal skills.
• Ability to maintain confidentiality and handle sensitive information.
• Ability to work as part of a patient-facing team.

Mansioni

• Answer telephones, triage, and book appointments.
• Assist GP as chaperone when required.
• Complete referrals to community nursing teams.
• Provide an efficient reception service for patients and visitors.
• Manage enquiries, explain procedures, and arrange new and follow-up appointments.
• Divert calls and take messages with accurate detail.
• Process repeat prescriptions and ensure collection within 48 hours.
• Explain charges for private services.
• Update and file patient records accurately.
• Uphold confidentiality and data protection across duties.

Conoscenze

Communication skills

Confidentiality

Team collaboration

Descrizione del lavoro

• Answering telephones, booking triages and appointments


• Assisting GP as chaperone when required


• Undertaking all mandatory training as required


• Completing referrals to the local community nursing team(s) when necessary


• Ensure and effective and efficient reception service is provided to patients and any other visitors to the Practice


• Deal with all general enquiries, explain procedures and make new and follow‑up appointments


• Using your own judgement and communication skills; ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non‑disruptive manner


• Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed


• Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery


• Action repeat prescription request and ensure that they are ready for collection by the patient within 48 working hours, either on the computer or manually


• Advise patients of relevant charges for private services; letters, medicals, etc.


• Enter patient information on the computer as required


• Retrieve and re-file patient records as required, ensuring strict alphabetical order is adhered to.


• Ensure correspondence, reports, results, etc. are filed promptly and in the correct records


• Updating patient contact information and addresses as appropriate


• Communication The post holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly


• Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Qualities

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety policy, the Health & Safety manual, and the Practice Infection Control policy and published procedures. This will include:

• Using personal security systems within the workplace according to practice guidelines.


• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.


• Making effective use of training to update knowledge and skills.


• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.


• Actively reporting of health and safety hazards and infection hazards immediately when recognised.


• Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the post-holders role.


• Undertaking periodic infection control training (minimum annually).


• Reporting potential risks identified.


• Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality & Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies and current legislation


• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues


• Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings, priorities and rights