Receptionist

1Life Management Solutions Limited; Saffron Walden; On-site; GBP 10,000 - 15,000; Part time

Job summary

A leading management solutions company is seeking a part-time Receptionist to join their team. The role involves interacting with customers in a Leisure Centre, ensuring excellent service, managing bookings, and maintaining a welcoming atmosphere. Ideal candidates will possess strong interpersonal and organizational skills, and the ability to work effectively in a team.

Qualifications

• GCSE Maths and English Grade C or above or similar.
• RSA Level 1 or equivalent.
• Competent in operating tills and computer programs.

Responsibilities

• Ensure friendly, polite, and efficient service to all visitors.
• Assist with bookings, process payments, and handle inquiries.
• Maintain a clean and welcoming reception area.

Skills

Interpersonal skills

Customer service

Organizational skills

Confidentiality

Effective communication

Education

GCSE Maths and English Grade C or above

RSA Level 1 or equivalent

Job description

Receptionist - Part Time

1Life is a forward-thinking lifestyle and management solutions company that engages with local communities to enhance lives through health, wellbeing, physical activity, learning, and the arts.

Job Description

The Receptionist role is varied and engaging, involving continuous interaction with people in a Leisure Centre setting. The position offers the opportunity to utilize a diverse range of skills daily.

Primary Objectives

• Ensure all visitors receive friendly, polite, and efficient service.
• Create a positive first impression of the Leisure Centre.
• Maintain a good knowledge of the Leisure Centre's facilities and services.

Key Responsibilities

• Work individually or as part of a team to understand and meet customer needs.
• Provide warm, friendly, and professional customer care to foster loyalty.
• Assist with bookings and process payments for centre facilities.
• Handle telephone inquiries efficiently and professionally.
• Assist customers with social media platforms, including the website and app.
• Manage customer entry, issue receipts, and control access.
• Enforce health and safety policies and report concerns to management.
• Follow financial procedures for cash handling and reconciliation.
• Operate communication systems, such as the public address system and telephones.
• Communicate messages effectively to the team.
• Follow procedures for new gym memberships and swimming lessons.
• Operate front-of-house booking systems and process payments.
• Promote resale and hire items.
• Handle customer complaints and comments according to company procedures.
• Maintain a clean and welcoming reception area.
• Perform any other duties necessary for the Centre's operation.

Candidate Requirements

Qualifications: GCSE Maths and English Grade C or above, or similar; RSA Level 1 or equivalent.

Personal Characteristics

1. Excellent interpersonal skills and a friendly demeanor.
2. Competent in operating tills and computer programs.
3. Strong customer service skills.
4. Ability to maintain confidentiality.
5. Good organizational skills.
6. Effective communication with customers, clients, and staff.
7. Ability to understand and meet customer requirements.

If interested, apply promptly to avoid disappointment. If you do not receive a response within 21 days, please consider your application unsuccessful. We are committed to inclusion and diversity as an Equal Opportunity Employer.