Receptionist

TN United Kingdom; Royal Tunbridge Wells; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking hospitality team as a Receptionist, where your vibrant personality and passion for guest experiences will shine. In this role, you will be the first point of contact for guests, ensuring seamless check-ins and check-outs while promoting hotel services through effective up-selling. Enjoy a supportive work environment at the Mercure Tunbridge Wells Hotel, where quality work is valued. With access to various employee benefits, including hotel discounts and flexible time off, this is an exciting opportunity to grow your career in the hospitality industry.

Benefits

Hotel discounts

Wagestream

Employee assistance programme

Career and lifestyle breaks

Volunteer days

Qualifications

• Passionate about delivering exceptional guest experiences.
• Vibrant personality with a flair for hospitality.

Responsibilities

• Ensure smooth check-in and check-out processes.
• Maximize room occupancy and promote hotel services.

Skills

Customer Service

Communication Skills

Up-selling Techniques

Education

High School Diploma

Job description

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Aimbridge Hospitality EMEA is a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts worldwide. We collaborate with major brands such as Hilton, Accor, Marriott, and IHG, as well as independent hotels.

What is in it for you?

As part of the Aimbridge team, you will have access to a range of benefits including:

• Hotel discounts across our portfolio – staff rates and up to 50% off on food & beverage and spa services.
• Wagestream – the ability to stream up to 40% of your earned wages and set up automatic savings for financial wellbeing.
• 24/7 access to our employee assistance programme.
• Career and lifestyle breaks – time off for key life events.
• Volunteer days – up to two days per year to support a charity of your choice.

A day in the life of a Receptionist

You will be the first and last point of contact for our guests, ensuring a smooth check-in and check-out process. You will keep the Front Office Manager informed of guest feedback and coordinate with other departments. Maximize room occupancy and promote hotel services through up-selling techniques. Ensure compliance with hotel security, fire regulations, and health and safety legislation.

Based at the Mercure Tunbridge Wells Hotel, you will be part of a passionate team that values quality work without necessarily working around the clock.

What do we need from you?

To succeed in this role, you should be passionate about delivering an exceptional guest experience and embody our brand standards.

At Aimbridge, personality is key. We are looking for someone with a vibrant personality and a flair for hospitality.