Receptionist

Reigate College; Reigate; On-site; GBP 21,000 - 22,000; Part time

Benefits offered by this job

Paid Open Evenings

Job summary

Reigate College is seeking an enthusiastic Receptionist to join the Student Services Department, providing front‑of‑house reception services and general administrative support for Student Services, Admissions and other College Departments.

You will answer calls and handle face‑to‑face queries from students, parents and external bodies, issue College IDs, receive deliveries, manage lost property, assist with examinations and travel advice.

Qualifications

• Excellent telephone manner and effective people skills are essential.
• Flexible approach with the ability to multi-task across duties.
• Experience in college reception or front‑of‑house roles is desirable.

Responsibilities

• Answer calls and handle face‑to‑face queries from students, parents and external bodies.
• Issue College IDs for students and staff, receive deliveries and manage lost property.
• Assist with examinations, travel advice and general Student Services/Admissions duties.

Skills

Excellent telephone manner

People skills

Flexibility

Multi-tasking

Customer service

Job description

The College is seeking to appoint an enthusiastic and hardworking Receptionist to join the Student Services Department to provide Reception services and general administrative support for the Student Services, Admissions and other College Departments.

The successful applicant will be required to answer calls and take face‑to‑face queries from students, parents, and other external bodies. The post holder will also provide assistance in all areas relating to Student Services and Admissions and present a welcoming and professional presence and appearance for all staff, students, parents, governors and visitors. Other duties will include franking the post, issuing College IDs for students and staff, receiving deliveries, taking in lost property, assisting with student travel advice, taking in coursework, and liaising with staff concerning student absence. The post holder will also assist with examinations as required.

The post is available on a permanent, part‑time basis. The post holder will be required to work term‑time, plus a week in the College holidays (week prior to the start of term at the end of August). The hours of work are from 8.00am to 5.00pm, Tuesday to Friday (with 45 minutes’ unpaid lunch break) (79.57%).

The post holder will be the first point of contact for visitors and as such, must be excellent ambassadors for the College. The post requires a flexible approach to working and the ability to multi‑task effectively. An excellent telephone manner and effective people skills are essential for the role. The role includes a requirement to be a nominated College First Aider and to deal with incidents as required.

You will be required to attend our 3 Open Evenings in the autumn term for which additional payment will be given.

Department

Reception is located within the Student Services Department in the Langham Building. During the majority of the working day two Receptionists staff the area. However, additional staff from Student Services assist during peak times. The staff work closely in a flexible manner to ensure that this busy area is effectively operated.

The salary for this post is from £21,181.53 to £21,773.53 per annum (FTE £26,620 to £27,364 per annum, pay award pending).

Safeguarding

Reigate College is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. These posts are exempt from the Rehabilitation of Offenders Act 1974 and a comprehensive screening process will be undertaken on successful applicants including an Enhanced Disclosure via the Disclosure and Barring Service.

Please note that it is an offence to apply for the role if you are barred from engaging in regulated activity relevant to children. The college will carry out an online search as part of our due diligence on shortlisted candidates in accordance with the Keeping Children Safe in Education guidance.