Receptionist

Signature Care Homes; Reading; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Shift times: 07:30-20:00, 07:30-14:00,

14:00-20:00 shifts

Bank shifts available

Up to 30 days annual leave + 8 bankhol

Workplace pension

Free meals on shift

Life Assurance Scheme

Blue Light discount scheme

Refer A Friend £50 voucher + up to £1,

Job summary

Signature Senior Lifestyle in Caversham, Reading, seeks a friendly Receptionist to be the first point of contact for residents and visitors. You will greet guests, manage the booking log, handle calls, and assist with admin tasks to support a smooth front desk operation.

The role requires professional communication, MS Office competence, and previous switchboard experience. A friendly, proactive approach is essential to represent the luxury home well.

Qualifications

• Front-of-house receptionist with switchboard experience is required.
• Proficient in MS Office and basic IT tasks.
• Professional telephone manner and clear communication are essential.
• Ability to handle inquiries, complaints and problem-solving with diplomacy.

Responsibilities

• Greet visitors professionally and manage the reception area.
• Check the visitors' book and contractors' log; verify identities.
• Answer calls, redirect lines and record messages; manage emails/faxes.
• Carry out admin duties: filing, word processing, data entry and databases.
• Organise staff lunch rotas, post handling and signing for deliveries.

Skills

MS Office

Switchboard experience

Professional telephone manner

Communication skills

Problem-solving

Tools

Phone system

Job description

Be the first person everyone meets in this front-of-house role, when you join Signature Senior Lifestyle as a Receptionist at our luxury care and nursing home in Caversham., Be the first person everyone meets in this front-of-house role, when you join Signature Senior Lifestyle as a Receptionist at our luxury care and nursing home in Caversham.What you will do The reception area is your domain! You'll be in charge of cleaning and tidying the area to make the best possible impression, and make the entrance as welcoming as it can be to visitors and residents alike. You'll be the first to welcome and greet visitors, in a professional, friendly and courteous way, making sure the visitors' book and the person's identity are checked as far as reasonably practicable, and that the contractors' log is signed by visiting workmen. You'll also be answering the phone, redirecting calls and recording messages as required, and managing emails and faxes if needed, along with various office and admin duties such as filing, word processing, maintaining databases and photocopying for other senior staff. You'll also be in charge of organising staff lunch rotas, receiving and managing post, and signing for incoming post if residents are not able to receive it themselves.

Signature Senior Lifestyle offer unrivalled residential and dementia care in luxury homes. We strive for excellence in everything we do, and make a real difference to our residents' lives. Our team is one of our biggest assets. We cultivate a supportive environment for our people, with tailored training and career development at all levels.

We are kind and compassionate. Positive and resilient. Proactive and organised. Honest and accountable. Passionate and keen to develop. If this sounds like you, you'll fit right in. You're a friendly and welcoming first point of contact for the business, IT literate (competent in MS Office) with previous switchboard experience and a professional telephone manner. Previous exposure to problem-solving and client complaints, and excellent communication skills, would be a bonus.

• £13.45 per hour
• Shift times: 07:30-20:00, 07:30-14:00, 14:00-20:00.
• Bank shifts available
• Up to 30 days annual leave, plus 8 bank holidays, depending on length of service
• Workplace pension
• Free meals on shift for staff working 6+ hours
• Life Assurance Scheme
• 'Blue Light' discount scheme eligible
• Refer A Friend Incentive £50 voucher and up to £1,000 cash bonus
• Staff recognition scheme - Purple Heart Award
• Ongoing career training and development
• Employee Assistance Programme, occupational health support and wellbeing services
• Plus cycle to work scheme, study support, long service awards and more

Transport Links

• Commuting - Reading nearest train station
• Walking - 1.5 miles from nearest train station