Receptionist

Signature Care Homes; Highgate; On-site; GBP 17,000 - 23,000; Part time

Benefits offered by this job

Annual leave

Bank holidays

Free meals on shift

Life assurance

Refer a friend bonus

Career training

Employee assistance program

Cycle to work

Study support

Long service awards

Job summary

Signature Senior Lifestyle in Highgate is seeking a friendly, professional Receptionist to be the first point of contact for residents, families and visitors in our luxury care home. You will greet guests, manage the visitor log and contractor sign-in, and support front-of-house operations with a warm, welcoming manner.

Key duties include answering calls, redirecting messages, handling emails and post, and assisting with general admin tasks such as filing, data entry and database upkeep.

Qualifications

• Friendly, welcoming first point of contact for visitors and residents.
• Proficient in MS Office; IT literate with professional telephone manner.
• Experience with switchboard and handling calls is preferred.

Responsibilities

• Be the first face visitors see and manage the reception area.
• Greet visitors, check visitor identity and log entries.
• Answer phones, redirect calls, and record messages.
• Manage emails and faxes; perform general admin tasks (filing, word processing, databases).
• Organise staff lunch rotas; receive and sign for post for residents.
• Support front-of-house operations and maintain a tidy reception area.

Skills

MS Office

Front desk

Switchboard experience

Communication skills

IT literate

Tools

MS Office

Email/Phone systems

Job description

The following content displays a map of the jobs location - Highgate - N2 0BE

• Part time shifts available
• Up to 30 days annual leave, plus 8 bank holidays, depending on length of service
• Free meals on shift for staff working 6+ hours
• Life Assurance Scheme
• Refer A Friend Incentive £50 voucher and up to £1,000 cash bonus
• Ongoing career training and development
• Employee Assistance Programme, occupational health support and wellbeing services
• Plus cycle to work scheme, study support, long service awards and more

Transport Links

• Walking - 25 minutes walking from East Finchley or Highgate train station
• Driving - 1.3 miles from nearest motorway / bypass

Job Introduction

Be the first person everyone meets in this front-of-house role, when you join Signature Senior Lifestyle as a Receptionist at our luxury care and nursing home in Highgate.

Your Role at Signature

The reception area is your domain! You’ll be in charge of cleaning and tidying the area to make the best possible impression, and make the entrance as welcoming as it can be to visitors and residents alike.

You’ll be the first to welcome and greet visitors, in a professional, friendly and courteous way, making sure the visitors’ book and the person’s identity are checked as far as reasonably practicable, and that the contractors’ log is signed by visiting workmen.

You’ll also be answering the phone, redirecting calls and recording messages as required, and managing emails and faxes if needed, along with various office and admin duties such as filing, word processing, maintaining databases and photocopying for other senior staff. You’ll also be in charge of organising staff lunch rotas, receiving and managing post, and signing for incoming post if residents are not able to receive it themselves.

What we’re looking for

We are kind and compassionate. Positive and resilient. Proactive and organised. Honest and accountable. Passionate and keen to develop. If this sounds like you, you’ll fit right in.

You’re a friendly and welcoming first point of contact for the business, IT literate (competent in MS Office) with previous switchboard experience and a professional telephone manner. Previous exposure to problem-solving and client complaints, and excellent communication skills, would be a bonus.

About Signature

Signature Senior Lifestyle offer unrivalled residential and dementia care in luxury homes. We strive for excellence in everything we do, and make a real difference to our residents’ lives. Our team is one of our biggest assets. We cultivate a supportive environment for our people, with tailored training and career development at all levels.

Wake up to the passion inside you.