Receptionist

Amica Care Trust; Plymouth; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Learning & development opportunities

Cycle to work

Pension

Eyecare vouchers

EAP

Monthly recognition

Long service awards

Friendly environment

Refer a friend

Job summary

Amica Care Trust in Plymouth is recruiting a part-time Receptionist to join the team for 24 hours per week on a fixed-term contract for 3 months. Some weekend work on a rota will be required.

You will be the first point of contact, greet visitors, handle calls, assist with recruitment bookings, and provide secretarial support to the Home Manager, ensuring records are maintained in line with company procedures. The role offers a friendly environment and opportunities for training.

Qualifications

• Experience in customer service.
• Excellent people skills and experience with IT.
• Positive and helpful communicator with a team mindset.
• Pride in delivering excellent customer service and admin support.

Responsibilities

• Greet visitors and be the first point of contact, ensuring the visitor book is completed and the appropriate person is notified of arrivals.
• Provide an inviting and welcoming reception service to customers and visitors.
• Manage telephone calls promptly and professionally.
• Support the Home Manager with recruitment tasks, including booking interviews and related admin.
• Perform secretarial/clerical duties and maintain records per statutory and company procedures.

Skills

Customer service

IT skills

Communication

Teamwork

Positive attitude

Job description

Amica Care Trust offers a range of friendly, welcoming and professional support services, including occasional day care, to assisted living providing the independence many of our resident's desire, through to specialist dementia care for those in most need of our support.

We are recruiting for a part-time Receptionist to join their team for 24 hours per week on a Fixed-Term contract for 3 months. There will be a requirement to work some weekends on a rota basis.

Day to Day:

• You will be the first point of contact for all enquiries, greeting and helping visitors in the home.
• Provide an inviting and welcoming reception service to customers and visitors.
• To receive all residents/ visitors to the home in a pleasant and professional manner. Ensuring that the visitor book is completed and the appropriate person is notified of their arrival.
• To manage telephone calls in a prompt and professional manner.
• To support the management of visitors to the home.
• Provide recruitment support to the Home Manager, by booking interviews and administrative tasks.
• To perform secretarial/clerical duties as required by the Home Manager and to ensure efficient systems are in place for the maintenance of all records in accordance with statutory and company procedures.

Requirements:

• For this wide-ranging customer service and administrative role, we are looking for an experienced receptionist in a customer service setting.
• You will need to have, excellent people skills, experience with I.T and a positive and helpful approach.
• As with all our employees, you will be expected to work within our staff values and promote these at all times, by being an effective communicator, passionate about your work, encouraging team working and having a positive attitude.
• Overall, you should have pride in your work and committed to providing excellent customer service and administrative support.

Rewards:

In return for your commitment to providing the best service to our residents, you will be offered:

• Excellent learning and development opportunities and regular free training.
• A cycle to work scheme.
• A competitive pension.
• Eyecare vouchers for VDU users.
• An Employee Assistance Programme (EAP) providing a range of free and confidential services and advice for you and your family, such as counselling sessions, wellbeing support and legal advice.
• Monthly employee recognition.
• Long service awards.
• A friendly and supportive working environment.
• A refer a friend bonus of £200.

Applications for this vacancy close on 24th September 2026

Please note: We reserve the right to close this vacancy before the advertised date and therefore encourage early applications.

Amica Care is a Disability Confident Employer.

Amica Care is committed to safeguarding and promoting the welfare of vulnerable adults. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check.