Receptionist

Norfolk and Suffolk NHS Foundation Trust; Norwich; On-site; GBP 23,000 - 28,000; Full time

Job summary

Norfolk and Suffolk NHS Foundation Trust in Norwich is seeking a Receptionist to join the Central Youth Team. The role is office-based, 37.5 hours per week, with a fixed-term/secondment arrangement and a salary of £25,272 gross per annum.

You will provide a reception service, manage calls, and support a busy team with confidentiality and data protection at the forefront. The successful candidate will handle mail, visitor checks, room bookings, and data entry while maintaining high customer

Qualifications

• NVQ 2 Customer Services or equivalent experience.
• Knowledge of Trust’s electronic records.
• Use of ICT applications/ packages.

Responsibilities

• Operate the Locality switchboard directing calls or taking messages and ensuring all messages are passed on in an appropriate and timely manner.
• Provide a reception service, dealing with enquiries and maintaining customer service standards at all times.
• Undertake professional development as identified in appraisal and supervision.
• Enter and retrieve day to / from Trust Electronic Systems to support data quality and business performance.
• Log visitors in and out of building, allocating ID badges as appropriate.
• Sort and distribute incoming and outgoing mail.
• Ensure staff location system is up to date and supporting the Lone Working Policy and protocols.
• Receive and process information from teams including typing, photocopying and faxing documents. Maintain room booking systems.

Skills

Effective communicator

Calm under pressure

Organised

Time management

Education

NVQ 2 Customer Services

Equivalent experience

Tools

ICT applications

Job description

Main area Mental Health Grade Band 2 Contract 9 months (Fixed term (or secondment)) Hours Full time - 37.5 hours per week (Office based) Job ref 246-CEN8132812

Site 80 St Stephens Road Town Norwich Salary £25,272 gross per annum Salary period Yearly Closing 30/08/2026 23:59

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.

Please note due to the nature of our roles and patient demographic, you will be required to undertake physical intervention training and remain trained, as required by your role.

Job overview

Are you looking for a reception based role based in Norwich? Our friendly, fast-paced team have an exciting opportunity for a Receptionist to join the existing team…

We are currently seeking an enthusiastic and motivated Receptionist to work in our Central Youth Team based at 80 St Stephens in Norwich.

We offer a welcoming, friendly, and supportive environment that puts the needs and care of our service users first and provides a responsive administration service.

This role will require a confident individual who has experience of supporting a busy team and should have a good understanding of confidentiality and data protection.

You must possess excellent time management skills, a positive approach and be able to remain calm under pressure. The successful candidate will need to have the ability to confidently and sensitively deal with telephone calls from individuals who may sometimes be distressed or upset.

To provide reception cover during working hours of Monday to Friday 9:00am to 5:00pm.

Main duties of the job

Communication:

Operate the Locality switchboard directing calls or taking messages and ensuring all messages are passed on in an appropriate and timely manner. Provide a reception service, dealing with enquiries and maintaining customer service standards at all times.

Knowledge & Training:

Undertake professional development as identified in appraisal and supervision.

Enter and retrieve day to / from Trust Electronic Systems to support data quality and business performance.

General:

Log visitors in and out of building, allocating ID badges as appropriate.

Sort and distribute incoming and outgoing mail.

Ensure staff location system is up to date and supporting the Lone Working Policy and protocols.

Receive and process information from teams including typing, photocopying and faxing documents. Maintain room booking systems.

Working for our organisation

At Norfolk and Suffolk NHS Foundation Trust, inclusion is at the heart of how we work. We are committed to creating a fair, transparent and accessible recruitment process where every candidate has the opportunity to succeed.

We actively encourage applications from people from all backgrounds, particularly those currently underrepresented in our workforce. We recognise that not everyone has equal access to opportunities and are working to address this.

We are committed to providing reasonable adjustments throughout the recruitment process and ensuring all candidates receive a positive and equitable experience.

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Detailed job description and main responsibilities

Please visit our Facebook and Twitter page @NSFTjobs

Interviews are yet to be confirmed, and candidates may only be given a minimum of 3 days’ notice. You will be contacted via email and invited to book a time. These emails may go to your SPAM, so please keep checking all your emails if applying.

Person specification

Qualifications

• NVQ 2 Customer Services or equivalent experience
• Knowledge of Trust’s electronic records

Experience

• Use of ICT applications/ packages
• Dealing efficiently and politely with both internal and external customers

Skills

• Effective and articulate communicator
• Ability to work under pressure
• Organised, able to prioritise

Knowledge

• Data inputting
• Knowledge or Clinical and Patient Administration Systems

Other

• Ability to work flexibly
• Reliable
• Able to travel independently

Please be aware that, due to the high number of applications for certain roles, this vacancy may close earlier than the advertised closing date. We encourage you to submit your application as soon as possible.

YOUR APPLICATION

We can provide all our job application materials in alternative formats so that these are accessible to everyone. Should you require any documents within this job pack in an alternative format, please do not hesitate to contact us at [e-mail].

PLEASE NOTE: If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these email providers will divert any communication from this Trust/NHS JOBS straight into your " junk" inbox.

EQUAL OPPORTUNITIES Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief.

As a part of the Disability Confident Employer Guaranteed Interview Scheme we interview all disabled applicants who meet the essential criteria for the job vacancy (outlined in the Person Specification).. We encourage you to indicate your eligibility through TRAC jobs when applying.

Disclosure and Barring Service Check

This post may be subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.