Receptionist

Transformation Unit; Norwich; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

Norfolk and Suffolk NHS Foundation Trust is seeking a Receptionist for the Central Youth Team in Norwich. The role is receptionist-based, office-based, 37.5 hours per week, on a 9-month fixed term period, with pay of £25,272 per year.

The successful candidate will manage switchboard calls, maintain confidentiality, support a busy team, handle mail, and book rooms while ensuring a high level of customer service and data quality.

Qualifications

• NVQ 2 in Customer Services or equivalent
• Knowledge of Trust’s electronic records
• Experience using ICT applications and dealing with customers

Responsibilities

• Operate the Locality switchboard and direct calls or take messages
• Provide a reception service and maintain customer service standards
• Log visitors and issue ID badges
• Sort and distribute incoming/outgoing mail
• Maintain room booking systems and staff location data

Skills

Customer service

Time management

Confidentiality

Education

NVQ 2 Customer Services

Tools

ICT applications

Job description

Main area Mental Health Grade Band 2 Contract 9 months (Fixed term (or secondment)) Hours Full time - 37.5 hours per week (Office based) Job ref 246-CEN8132812

Employer Norfolk and Suffolk NHS Foundation Trust Employer type NHS Site 80 St Stephens Road Town Norwich Salary £25,272 gross per annum Salary period Yearly Closing Today at 23:59

Band 2

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.

Please note due to the nature of our roles and patient demographic, you will be required to undertake physical intervention training and remain trained, as required by your role.

Job overview

Are you looking for a reception based role based in Norwich? Our friendly, fast-paced team have an exciting opportunity for a Receptionist to join the existing team…

We are currently seeking an enthusiastic and motivated Receptionist to work in our Central Youth Team based at 80 St Stephens in Norwich.

We offer a welcoming, friendly, and supportive environment that puts the needs and care of our service users first and provides a responsive administration service.

This role will require a confident individual who has experience of supporting a busy team and should have a good understanding of confidentiality and data protection.

You must possess excellent time management skills, a positive approach and be able to remain calm under pressure. The successful candidate will need to have the ability to confidently and sensitively deal with telephone calls from individuals who may sometimes be distressed or upset.

To provide reception cover during working hours of Monday to Friday 9:00am to 5:00pm.

Main duties of the job

Communication:

Operate the Locality switchboard directing calls or taking messages and ensuring all messages are passed on in an appropriate and timely manner. Provide a reception service, dealing with enquiries and maintaining customer service standards at all times.

Knowledge & Training:

Undertake professional development as identified in appraisal and supervision.

Enter and retrieve day to / from Trust Electronic Systems to support data quality and business performance.

General:

Log visitors in and out of building, allocating ID badges as appropriate.

Sort and distribute incoming and outgoing mail.

Ensure staff location system is up to date and supporting the Lone Working Policy and protocols.

Receive and process information from teams including typing, photocopying and faxing documents. Maintain room booking systems.

Working for our organisation

At Norfolk and Suffolk NHS Foundation Trust, inclusion is at the heart of how we work. We are committed to creating a fair, transparent and accessible recruitment process where every candidate has the opportunity to succeed.

We actively encourage applications from people from all backgrounds, particularly those currently underrepresented in our workforce. We recognise that not everyone has equal access to opportunities and are working to address this.

We are committed to providing reasonable adjustments throughout the recruitment process and ensuring all candidates receive a positive and equitable experience.

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Person specification

Qualifications

• NVQ 2 Customer Services or equivalent experience
• Knowledge of Trust’s electronic records

Experience

• Use of ICT applications/ packages
• Dealing efficiently and politely with both internal and external customers

Skills

• Effective and articulate communicator
• Ability to work under pressure
• Organised, able to prioritise

Knowledge

• Data inputting
• Knowledge or Clinical and Patient Administration Systems

Other

• Ability to work flexibly
• Reliable
• Able to travel independently

EQUAL OPPORTUNITIES

Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief.

As a part of the Disability Confident Employer Guaranteed Interview Scheme we interview all disabled applicants who meet the essential criteria for the job vacancy (outlined in the Person Specification).. We encourage you to indicate your eligibility through TRAC jobs when applying.

Disclosure and Barring Service Check

This post may be subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.