Clinical Team Administrator

Norfolk and Suffolk NHS Foundation Trust; Lowestoft; On-site; GBP 26,000 - 27,000; Part time

Benefits offered by this job

Flexible working

Pro-rata salary

Job summary

Norfolk and Suffolk NHS Foundation Trust is recruiting for a Clinical Team Support Administrator in the Dragonfly Unit, Lowestoft. The role is part-time (30 hours per week) on a fixed-term basis of 9 months, with flexible working options.

The post holder will provide reception cover, minute taking and administrative support to the MDT and clinical team, handling confidential information. You will join a busy team within our Suffolk Children’s, Family and Young People’s services, requiring strong

Qualifications

• Experience of minuting meetings is essential.
• Experience with reception duties and diary management is required.
• Knowledge of NHS policy/procedures is desirable.

Responsibilities

• Provide a friendly and welcoming Reception Area for service users and staff.
• Support Doctors, Nurses and Clinicians with attendance at meetings and minute taking.
• Manage diary/appointments and update service user records.
• Provide general administrative support to the MDT and clinical team.

Skills

Minuting meetings

Office administration

Microsoft Office

Communication skills

Confidentiality

Education

NVQ 3 Business Administration

NVQ 2 Customer Services

Tools

Lorenzo

Job description

Main area Mental Health Grade Band 3 Contract Fixed term: 9 months (Start date - ASAP) Hours

• Part time
• Flexible working

30 hours per week Job ref 246-GYW7931825-B

Site Dragonfly Unit - Carlton Court Hospital Town Lowestoft Salary £25,760 - £27,476 gross per annum pro rata Salary period Yearly Closing 01/09/2026 23:59

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.

Please note due to the nature of our roles and patient demographic, you will be required to undertake physical intervention training and remain trained, as required by your role.

Job overview

The 12-bedded Dragonfly Unit is based in Carlton Colville, Lowestoft and is for age 13-17 year old young people requiring admission whilst receiving inpatient mental health treatment.

We are currently seeking an enthusiastic and motivated Clinical Team Support Administrator for the Dragonfly Unit based at Carlton Court Hospital in Lowestoft. This team is part of our Suffolk Children's, Family and Young People's services in the Norfolk and Suffolk Foundation Trust. This post is a substantive full time post . The post holder will have varied Admin duties including minute-taking, reception cover, arranging meetings, diary management, typing of letters, updating service users records and providing general support to the MDT and clinical team. The Post Holder will provide administration support to our very busy unit and would be expected to work alongside the wider admin team based within this area.

Good office-based skills would be required; however, full training will be provided.

Experience of minuting meetings is essential in this role.

Do you have excellent communications skills and a keen eye for detail?

Can you effectively manage multiple tasks and priorities?

Do you have experience of managing detailed complex information and maintaining astrong degree of confidentiality?

If you have said ‘Yes’ to each of the above, then we might just have the role for you.

Main duties of the job

You will need to demonstrate exceptional interpersonal skills with a dedication to confidentiality and service user experience and will also have excellent customer service skills and administration experience.

You will be joining a dedicated friendly team in a fast-paced environment using a range of clinical systems and Microsoft packages. A working knowledge of Microsoft Office packages, including Word, Excel and Outlook will be essential. Knowledge of the Trust system Lorenzo would be an advantage, as well as Minute Taking.

Reception cover is expected within this post and this role is office based.

All equipment necessary will be provided and full training given.

Working for our organisation

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Why Norfolk and Suffolk? The people here are warm and welcoming, you’ll never be far from the beautiful coastline or Broads National Park. We’re an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.

Detailed job description and main responsibilities

The Post Holder will provide a friendly and welcoming Reception Area for our Service Users and Clinical Staff who use the building. There will be varied administration duties, including support of Doctors, Nurses and Clinicians with attendance at meeting for minuting purposes. Communication with service users and their parents/carers is required. Providing diary/appointment management, attending team meetings, minute taking, where appropriate. To provide the best service to our Service Users the ideal candidate will be able to work on their own initiative, to remain calm under pressure, and maintain a positive attitude.

Person specification

Knowledge

• Working knowledge of Microsoft packages or equivalent
• Knowledge of NHS policy / procedures.

Qualifications

• NVQ 3 Business Administration or equivalent or working towards.
• NVQ 2 Customer Services or working towards
• Knowledge of Trust electronic record system

exper

• Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level

EQUAL OPPORTUNITIES Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief.

As a part of the Disability Confident Employer Guaranteed Interview Scheme we interview all disabled applicants who meet the essential criteria for the job vacancy (outlined in the Person Specification).. We encourage you to indicate your eligibility through TRAC jobs when applying.

Disclosure and Barring Service Check

This post may be subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.