Receptionist

Newmedica; Northampton; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Free eye tests

Discounted/free glasses

Pension scheme

Death in service cover

Free on-site parking

Well-being service

Job summary

Newmedica is seeking a friendly Receptionist to join our Northampton site. You will be the first point of contact for patients, welcome them, check them in for clinic or theatre visits, and support the busy front desk with a range of admin tasks.

The role is 40 hours over 5 days per week, including weekends on a rota. Training will be provided, with opportunities to develop using Office 365 and patient record systems, in a supportive multidisciplinary team.

Qualifications

• Experience in a customer or patient facing role.
• Experience in a busy administrative role.
• Competent user of Office 365 programmes.
• Tech savvy and quick to learn new systems.
• Excellent English, both spoken and written.
• Good phone manner.
• Team player and flexible.

Responsibilities

• Welcome patients and check them in for visits.
• Book appointments and manage the patient record system.
• Answer phone calls, emails and handle mail.
• Support busy clinic operations with attention to detail.

Skills

Customer facing

Office 365

Tech-savvy

Phone etiquette

English proficiency

Team player

Initiative

Tools

Office 365

Patient record system

Job description

Receptionist

Who are we?

Newmedica are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery. We aim to change lives through better sight and eye health.

We care for thousands of NHS and private patients a year in our specialist eye clinics across the country. We have significant growth plans over the next few years as we look to establish a national footprint and open many new sites across the UK.

We are thrilled to say that following an independently conducted survey of Newmedica colleagues, we have been certified as a Great Place to Work®. This is a global benchmark that recognises employers who create an outstanding employee experience.

Role overview

We are looking for a new Receptionist to join our Northampton site. This will be 40 hours over 5 days per week including weekends on a rota basis. Our Receptionists are usually the first person our patients will see when they visit a clinic so a friendly, approachable and welcoming personality is a must!

The Receptionist will welcome all patients and check them in for their clinic or theatre visits. You will be working on the patient record system alongside other systems so should be comfortable using a variety of technology solutions.

You’ll also undertake a variety of administrative duties such as booking patients into their appointments, making and answering phone calls, sending and replying to emails, managing the post and sending letters and dealing with enquiries. As such you’ll require a high attention to detail and excellent accuracy levels. Our clinics are busy so we’re looking for someone who loves working in a fast-paced environment where every day is different.

The thought of eye surgery can be a daunting prospect for patients to deal with, so our team members need to be empathetic and able to put patients at ease.

What skills and experience do I need?

We’ll provide training so experience isn’t always needed, but the following things will be advantageous:

• Experience of working under own initiative
• Previous experience in a customer or patient facing role
• Experience in a busy administrative role
• A competent user of all Office 365 programmes
• Tech savvy and comfortable working on new systems e.g. patient record systems
• A good phone manner
• An excellent grasp of the English language both verbally and in written format
• A good team player – happy to jump in and support others when required

What we’re offering

• A salary of £27,000
• 200 Hours annual leave plus bank holidays
• 1 day birthday annual leave
• A company pension scheme
• Death in Service cover
• Access to a range of benefits including free eye tests, discounted or free glasses, a free 24/7 well-being/counselling/advice service
• Funded Blue Light Card
• An environment where your learning and development is supported through a range of various learning tools and courses.
• Working with a friendly multi-disciplinary team passionate about improving the lives of our patients
• A bright, spacious and modern working environment, built to the highest standards
• Excellent transport links
• Free on-site parking

Our employment offers are subject to receipt of satisfactory pre-employment checks. Applicants must have the right to work in the UK and a Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

At Newmedica, we actively promote diversity and equal opportunities, and we are committed to this in both the running of our services and how we recruit our staff. We actively encourage applications from everyone with the essential requirements of the job, regardless of any protected characteristics.

Newmedica is fully committed to safeguarding the welfare of all people, irrespective of gender, age, disability, sexual orientation, race, language, religion, ethnic or social origin.