Receptionist

NHS; Northallerton; On-site; GBP 18,000 - 22,000; Part time

Job summary

The NHS is seeking a part-time Receptionist to join their team in Northallerton. The ideal candidate will handle various reception duties while supporting healthcare professionals. This role demands excellent communication, organization, and interpersonal skills, with an emphasis on patient care and administrative tasks.

Qualifications

• Experience of working with the general public.
• Experience of administrative duties.
• Experience of working in a health care setting.

Responsibilities

• Greeting and directing patients and processing appointments.
• Data entry and maintaining patient information.
• Communicating with the multidisciplinary team and external agencies.

Skills

Excellent communication skills

Clear, polite telephone manner

Effective time management

Good interpersonal skills

Problem solving skills

Education

Educated to GCSE level or equivalent

GCSE Mathematics & English (C or above)

AMSPAR Receptionists Qualification

NVQ Level 2 in Health and Social Care

Tools

Office

Outlook

Job description

We are looking to recruit a permanent, part time Receptionist to work over 4 and 5 days, between 17 to 22 hours, per week (Monday to Friday), to meet the needs of the surgery with shifts between 8am and 7pm. Exact details to be discussed. This role would involve you being responsible for undertaking a wide range of reception duties and theprovision of general support to the multidisciplinary team.

Please note that this advert' may be closed early if a suitable applicant is recruited.

Main duties of the job

Duties can include but are not limited to, greetingand directing patients, effective use of the appointment system, bookingappointments, processing of information and assisting patients asrequired. To act as the central point ofcontact for patients, the distribution of information, messages and enquiriesfor the clinical team, liaising with multidisciplinary team members andexternal agencies such as secondary care and community service providers.

About us

MayfordHouse Surgery aims to provide excellent, accessible and safe health care bywell trained and caring staff. We strive to provide patient centred health careto meet our patients individual health care needs.

Job responsibilities

• Maintaining and monitoring the practice appointment system i.e. make/cancel/rearrange appointments via the clinical system
• Data entry of new and temporary registrations and relevant patient information as required
• File patient medical records, results and letters
• Process personal, telephone and e-requests for appointments
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
• Signpost patients to the correct service
• Ensure up to date patient information is recorded
• Greeting patients at reception, noting their arrival time
• Observe the waiting room
• Ensure the waiting and reception areas are kept tidy
• Ensure effective communications, regularly updating the Team Leader of any issues
• Initiating contact with and responding to, requests from patients, team members and external agencies
• Ensure effective communications, regularly updating the Team Leader of any issues
• Ensure confidentiality at all times
• Maintaining the safety of staff, patients and visitors
• Maintain a clean, tidy, effective working area at all times
• Carry out any other duties as reasonably requested
• Action incoming correspondence when necessary
• Scanning of patient related documentation and attaching scanned documents to patients healthcare records
• Taking instructions from medical experts
• Performing general administrative duties such as scanning, photocopying and emailing
• File patient medical records, results and letters
• Ensure up to date patient information is recorded
• Input data into the patients healthcare records as necessary
• Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team
• Manage all queries as necessary in an efficient manner
• Support all clinical staff with general tasks as requested

Person Specification

Qualifications

• Educated to GCSE level or equivalent
• GCSE Mathematics & English (C or above)
• AMSPAR Receptionists Qualification
• NVQ Level 2 in Health and Social Care

Experience

• Experience of working with the general public
• Experience of administrative duties
• Experience of working in a health care setting

Skills

• Excellent communication skills (written and oral)
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure

Personal Qualities

• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Other Requirements

• Flexibility to work outside of core office hours
• Driving licence / own transport

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.