Receptionist

The Methodist Church in Britain; North West Leicestershire; On-site; GBP 19,000 - 23,000; Full time

Job summary

Oulder Hill Leadership Academy, a Star Academies secondary school, is seeking a receptionist to join the business support team. The role focuses on customer service for pupils, teachers and stakeholders, handling in person and telephone enquiries, and supporting administrative and IT tasks. The post is full-time (37 hours per week) and requires an enhanced DBS check.

Visa sponsorship is not available. Successful applicants will be eligible to work in the UK and must comply with school processes

Qualifications

• NVQ Level 1 or 2, or equivalent.
• Literacy and numeracy to GCSE standard.
• Experience in an administrative or reception role.

Responsibilities

• Deliver a business support service to pupils, teachers and wider stakeholders.
• Provide customer care that supports an outstanding learning environment.
• Build relationships across the school and the Star community.

Skills

Customer service

IT literacy

Organisational skills

Team player

Education

NVQ Level 1/2 or equivalent

Tools

MS Office

School databases

Job description

This receptionist post sits in the business support team at Oulder Hill Leadership Academy, a Star Academies secondary school for pupils aged 11 to 16. The work centres on customer service for pupils, teachers and wider stakeholders, handled in person and by telephone, alongside administrative and IT tasks. It is a 37-hour, full-time post in a school with a leadership specialism. Visa sponsorship is not available, and the successful candidate will need an enhanced DBS check.

What the job involves

• Deliver a business support service to pupils, teachers and wider stakeholders
• Provide customer care that supports an outstanding learning environment
• Build relationships across the school and the Star community

Qualifications

• NVQ Level 1 or Level 2, or equivalent
• Literacy and numeracy to GCSE standard, or experience in a relevant discipline

Experience

• Experience in an administrative or reception role
• Proven experience of dealing with people in person or by telephone to required service standards
• Extensive experience of delivering outstanding customer service

Skills & knowledge

• Excellent organisational and specialist technical skills
• Committed team player
• Use of IT software such as MS Office and databases in a school setting
• Understanding of school processes and systems for effective customer care

Checks & eligibility

• Full enhanced DBS check
• Eligibility to work in the UK