Receptionist

The Rank Group; Newcastle upon Tyne; On-site; GBP 10,000 - 40,000; Part time

Job summary

A prominent casino company in Newcastle upon Tyne is looking for a Receptionist to create a welcoming atmosphere for guests. Your role will involve engaging and entertaining visitors, ensuring their experience starts on a high note. Ideal candidates should have a positive attitude, excellent social skills, and prior experience in hospitality. The position requires flexibility to work in a 24/7 environment, including nights and weekends.

Benefits

Hourly pay rate of £12.21

Tips: Share of uncapped tips

Premium Pay Night Allowance: Additional £1 per hour after midnight

Paid breaks

Holiday entitlement: 28 days of holiday

Legal & General Pension Scheme: 3% contribution

Life Insurance coverage

Long Service Awards

Online learning access

Free team uniform

Retail Discount Scheme

Employee Assistance Programme

Food and soft drinks discounts

Qualifications

• Positive, can-do attitude with a passion for customer service.
• Experience working successfully in a hospitality role.
• Excellent social skills and ability to entertain guests.

Responsibilities

• Create a welcoming atmosphere for guests upon arrival.
• Engage and entertain guests to make their experience memorable.
• Ensure each interaction with guests is enjoyable and meaningful.

Skills

Positive attitude

Passion for entertaining customers

Excellent social skills

Experience in hospitality

Job description

Join Us at Grosvenor Casinos

At Grosvenor Casinos, we don’t just offer a place to work - we offer a place to belong.

Our casinos sit at the heart of communities across the UK.They’re more than venues - they’re vibrant, welcoming spaces where people come together to play with purpose, relax with friends, and enjoy brilliant food, drink, and entertainment. And right now, we’re on an exciting journey of growth - to become the UK's most loved casinos.

That’s where you come in.

Benefits

• Hourly pay rate of £12.21


• Tips: Receive a share of uncapped tips


• Premium Pay Night Allowance: An additional £1 per hour after midnight


• Paid breaks


• Holiday Entitlement: 28 days of holiday to relax and recharge (based on full time contracts)


• Legal & General Pension Scheme: We contribute 3% to your pension.


• Life Insurance:Coverage provided for peace of mind


• Long Service Awards: Celebrate your career milestones with us


• Online learning: Access supplementary online courses to enhance your skills


• Uniform: We provide a free team uniform


• Retail Discount Scheme: Enjoy discounts and offers at selected retailers


• Employee Assistance Programme: Access to support and resources whenever you need them


• Food and Soft Drinks Discounts

Job Description

As a Receptionist, your role is pivotal in setting the tone for our guests' experience from the moment they step through our doors. Your welcoming smile, enthusiastic greeting, and genuine care are the first impression our customers have of our business, making you an essential part of our team.

With your passion for people and excellent social skills shining through, you will not just welcome our guests but entertain them, ensuring their visit starts on a high note. Your role goes beyond typical reception duties; you’ll create a memorable, engaging atmosphere that exceeds our guests' expectations. You’ll focus on making each interaction enjoyable and meaningful, ensuring our guests feel valued and well taken care of.

Qualifications

To be successful in this role you’ll need a positive, can-do attitude with a real passion for entertaining customers and delivering an exceptionally high service as well as experience of working successfully in a hospitality role

Additional Information

Be Part of What’s Next

If you're looking for more than just a job - if you want to be part of a team that values passion, performance and care - we’d love to hear from you.

We’re building something special at Grosvenor Casinos. Join us and be part of it.

We’re for Everyone

At Grosvenor Casinos and The Rank Group, we’re committed to creating a workplace that’s welcoming and inclusive. If you need any adjustments as part of your application or interview, just let us know - we’re happy to help.

Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.

Candidates must be 18 years of age or older and have the legal right to work in the UK.