Receptionist

Porthaven group; Newbury; On-site; GBP 12,000 - 15,000; Part time

Job summary

Falkland Grange Care Home in Newbury is seeking a Weekend Receptionist to welcome visitors, handle calls and messages, and support the office team. The role involves front-desk duties and assisting the Home Administrator and Home Manager to ensure efficient daily operations.

The successful candidate will join a caring team at Falkland Grange, with DBS check and right-to-work required. The post is part-time, 15 hours per week, on Saturdays and Sundays from 9am to 5pm.

Qualifications

• Experience in a customer facing role.
• Familiarity with Microsoft Office suite.
• Able to obtain satisfactory references and DBS check.
• Authorized to work in the United Kingdom.

Responsibilities

• Greet visitors and manage reception area.
• Handle calls and messages, and relay information as needed.
• Perform general office duties and support the Home Administrator and Home Manager.
• Contribute to smooth daily operations at Falkland Grange Care Home.

Skills

Customer service experience

Communication skills

Teamwork

Ability to work under pressure

Tools

Microsoft Office

Job description

Falkland Grange Care Home Monks Lane, Newbury RG14 7RW

Weekend Receptionist

Hours- 15 Hours per week

Shifts - Saturday and Sunday - 9am till 5pm

About the role:

Make a difference to people's lives every day with a rewarding career at Porthaven Care Homes. Whether you are new to the care sector or have experience, working within a Porthaven care home can be incredibly fulfilling.

As the first person our visitors meet when they come in to our homes, your role in ensuring the best possible first impression is vital. You will be responsible for greeting our potential residents, families, and visitors as well as managing calls and communicating messages. You will also be responsible for carrying out general office duties and supporting our Home Administrator and our Home Manager to ensure effective and efficient practices are maintained within our home.

About you:

You will have experience in a customer facing role dealing with the public. Ideally, you will have worked in a care home setting, but this is not essential as full training will be provided.

Providing an exceptional customer experience and going the extra mile is something you really enjoy. You are naturally good at dealing with all sorts of people, whether face-to-face, on the phone or by written correspondence. You are a multi-tasker who can work well under pressure and you will be at ease using your initiative.

As this is an administrative role, you will also need to know your way around the Microsoft Office suite. You will thrive on being part of a team and enjoy working together to contribute to the overall success of our home.

The successful candidate will be subject to the provision of satisfactory references and a Disclosure and Barring Service (DBS) check, and they must be authorised to work in the United Kingdom.

Porthaven are proud to have signed the Armed Forces Covenant pledging our commitment and support to the Armed Forces community, veterans, reservists and their families.