Receptionist

Daish's Holidays; New Quay; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Stable all-year-round employment

Staff discounts

Birthday day off

Wellbeing support

Job summary

Daish’s Holidays is seeking a friendly Receptionist to join our front-of-house team in the UK. You’ll warmly welcome guests, handle check-ins, answer calls and support smooth operations to ensure every stay feels cared for from arrival to departure.

We value reliability, professionalism and a calm, customer-focused approach. The role includes evenings, weekends and bank holidays with all-year-round employment and staff benefits such as discounts and wellbeing support.

Qualifications

• Previous reception or hotel experience is helpful but isn’t essential.
• Friendly, confident and passionate about providing excellent customer service.
• Comfortable working evenings, weekends and bank holidays.

Responsibilities

• Welcoming guests and providing a friendly, professional and efficient front-of-house service.
• Meeting, greeting and responding to the needs of guests to ensure they receive excellent customer service.
• Building a positive rapport with guests and creating a welcoming atmosphere.
• Responding to guest requests and helping to ensure they have a comfortable and enjoyable stay.
• Dealing with guest queries, complaints and issues promptly and professionally.
• Keeping the reception area clean, tidy and welcoming at all times.
• Undertaking general office duties, including monitoring and responding to emails, filing and maintaining accurate records.
• Answering telephone calls and operating the hotel switchboard as required.
• Communicating effectively with other hotel departments to help ensure guest needs are met.
• Supporting other areas of the hotel when required.
• Following company policies and procedures to ensure a safe and professional working environment.

Skills

Customer service

Communication

Organisation

Teamwork

Job description

Receptionist

Make every stay special with Daish’s Holidays

Looking for a stable, year-round role with a company that values its people? Whether you're looking to develop your career in hospitality or simply find a role where you can become part of a friendly team, Daish’s Holidays could be the perfect fit for you.

We’re looking for a friendly, enthusiastic and professional Receptionist to join our front-of-house team and help us deliver the warm welcome and excellent service that Daish’s is known for.

All-year-round employment | Employee benefits

What will you be doing?

As a Receptionist, you'll be an important part of our front-of-house team and will often be the first and last point of contact for our guests. Your friendly approach and excellent customer service will help create a great experience from the moment our guests arrive until they leave.

Your responsibilities will include:

• Welcoming guests and providing a friendly, professional and efficient front-of-house service.
• Meeting, greeting and responding to the needs of guests to ensure they receive excellent customer service.
• Building a positive rapport with guests and creating a welcoming atmosphere.
• Responding to guest requests and helping to ensure they have a comfortable and enjoyable stay.
• Dealing with guest queries, complaints and issues promptly and professionally.
• Keeping the reception area clean, tidy and welcoming at all times.
• Undertaking general office duties, including monitoring and responding to emails, filing and maintaining accurate records.
• Answering telephone calls and operating the hotel switchboard as required.
• Communicating effectively with other hotel departments to help ensure guest needs are met.
• Supporting other areas of the hotel when required.
• Following company policies and procedures to ensure a safe and professional working environment.

What are we looking for?

Previous reception or hotel experience is helpful but isn't essential. We're looking for someone who is friendly, confident and passionate about providing excellent customer service.

We’re looking for people who are:

• Friendly, approachable and welcoming.
• Confident communicating with guests both face-to-face and over the telephone.
• Passionate about delivering excellent customer service.
• Professional and calm when dealing with guest queries or complaints.
• Organised and able to manage a variety of tasks effectively.
• Comfortable working independently and as part of a team.
• Positive and willing to support colleagues across the hotel.
• Confident using computers and carrying out general administrative tasks.
• Reliable, hardworking and committed to doing a great job.

Why join Daish’s?

At Daish’s, we believe that our people are just as important as our guests. That's why we offer more than just a job.

When you join us, you'll benefit from:

• Stable, all-year-round employment – we don't close for the winter.
• Career progression opportunities across our hotels and wider business.
• £100 refer-a-friend bonus.
• An extra paid day off for your birthday.
• Access to mental wellbeing and financial support to help you when you need it.
• A friendly, inclusive and supportive working environment.
• Staff, Friends & Family Holiday Discount – enjoy a Daish’s holiday from just £105 for you, your family and friends, including accommodation, breakfast, dinner, coach travel and entertainment.

The role includes evenings, weekends and bank holidays, so flexibility is important.

About Daish’s Holidays

We are an established, family-run holiday company with over 45 years of experience creating memorable holidays for our guests.

Today, we operate 11 hotels across 9 locations throughout the UK, alongside our own fleet of luxury coaches. While we continue to grow and look towards an exciting future, our family values remain at the heart of everything we do.

Clean & Comfortable Accommodation | Good Food | Great Entertainment | Friendly Service

These values are what make a Daish’s holiday special. We pride ourselves on providing great-value holidays for all ages, whether our guests are looking for a relaxing break, fantastic entertainment, delicious food or the chance to explore some of the UK's most wonderful destinations.

Our commitment to great holidays and outstanding customer service has been recognised through a number of industry awards, including Tripadvisor Travellers’ Choice Awards and Group Travel & Leisure Awards.

With more than four decades of experience behind us, we’re proud of our heritage as a family company – but we're always looking towards the future.

If you're a friendly, people-focused individual looking for a secure, year-round role where you can make a real difference to our guests' experience, we'd love to hear from you.

Come and join the Daish’s family and help us make every stay special!