Duty Manager

Daish's Holidays; New Quay; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Refer-a-friend bonus

Birthday day off

Staff, Friends & Family Holiday 할인

Job summary

Daish's Holidays in the UK is seeking a confident Duty Manager to support day-to-day hotel operations across departments, lead by example and maintain high service standards for guests.

You will manage staff rotas, support training, handle guest queries and complaints professionally, use EPOS systems, ensure health and safety, and help protect the Daish's brand with a friendly, welcoming environment.

Qualifications

• Experience in delivering excellent customer service.
• Experience in managing and developing a team.
• Ability to lead by example and maintain high standards.

Responsibilities

• Support the day-to-day running of the hotel and maintain consistent standards.
• Provide a positive, welcoming guest experience.
• Handle guest complaints professionally and calmly.
• Support departmental managers and teams to achieve operational standards.
• Manage staff rotas and wage budgets.
• Use EPOS systems confidently, especially in bar operations.
• Ensure health and safety policies are followed.

Skills

Customer service

Team management

Leadership

Communication

Tools

EPOS systems

Job description

Duty Manager

Make every stay special with Daish's Holidays

Are you an experienced manager looking for an exciting new challenge? Or perhaps you a departmental manager looking to take the next step in your career? If so, Daish's Holidays could be the perfect fit for you.

We're looking for a confident, positive and experienced Duty Manager to support the smooth running of our hotel and help ensure our guests receive the friendly, welcoming service that Daish's is known for.

All-year-round employment | Employee benefits

What will you be doing?

As a Duty Manager, you'll play an important role in supporting the day-to-day operation of the hotel. You'll work across departments, supporting our teams, dealing with guest queries and helping to ensure our high standards are consistently maintained.

You'll be a key point of contact for both our guests and team members, leading by example and helping to create a positive and welcoming environment throughout the hotel.

Your responsibilities will include:

• Supporting the smooth day-to-day running of the hotel and ensuring consistent standards are maintained.
• Providing a positive, helpful and welcoming experience for our guests.
• Dealing with guest complaints and difficult situations calmly, professionally and appropriately.
• Supporting departmental managers and teams to ensure operational standards are achieved.
• Managing, motivating and supporting team members, acting as a positive role model.
• Building and maintaining strong working relationships with colleagues across the hotel.
• Supporting the development, delivery and management of staff training and induction processes.
• Managing staff rotas and supporting effective wage management.
• Using EPOS systems confidently, particularly within bar operations.
• Managing cash handling procedures and ensuring accurate cash management.
• Ensuring Health & Safety policies and procedures are followed throughout the hotel.
• Maintaining a professional and positive approach, even when working under pressure.
• Promoting and upholding Daish's values and helping to protect the reputation of our brand.

What are we looking for?

This is a great opportunity for an experienced departmental manager looking to progress, or an experienced manager ready for a new challenge within the hospitality industry.

We're looking for someone who is:

• Positive, enthusiastic and committed to achieving consistently high standards.
• Confident in dealing with guest complaints and challenging situations.
• Professional and calm under pressure.
• Experienced in managing, motivating and developing a team.
• Experienced in staff training and induction.
• Confident using EPOS systems, particularly within bar operations.
• Experienced in cash handling and management.
• Experienced in managing staff rotas and wage budgets.
• Knowledgeable about Health & Safety requirements.
• A strong communicator who can build positive working relationships with colleagues and guests.
• Able to lead by example and act as a positive role model.
• Committed to delivering excellent customer service and supporting the values of Daish's.

Why join Daish's?

At Daish's, we believe that our people are just as important as our guests. That's why we offer more than just a job.

When you join us, you'll benefit from:

• Stable, all-year-round employment - we don't close for the winter.
• Career progression opportunities across our hotels and wider business.
• £100 refer-a-friend bonus.
• An extra paid day off for your birthday.
• Access to mental wellbeing and financial support to help you when you need it.
• A friendly, inclusive and supportive working environment.
• Staff, Friends & Family Holiday Discount - enjoy a Daish's holiday from just £105 for you, your family and friends, including accommodation, breakfast, dinner, coach travel and entertainment.

The role involves working up to 6 days per week, including evenings, weekends and bank holidays. Shifts are typically 7:00am-3:00pm or 3:00pm-11:00pm, with the occasional mid-shift of 9:00am-5:00pm.

About Daish's Holidays

We are an established, family-run holiday company with over 45 years of experience creating memorable holidays for our guests.

Today, we operate 11 hotels across 9 locations throughout the UK, alongside our own fleet of luxury coaches. While we continue to grow and look towards an exciting future, our family values remain at the heart of everything we do.

Clean & Comfortable Accommodation | Good Food | Great Entertainment | Friendly Service

These values are what make a Daish's holiday special. We pride ourselves on providing great-value holidays for all ages, whether our guests are looking for a relaxing break, fantastic entertainment, delicious food or the chance to explore some of the UK's most wonderful destinations.

Our commitment to great holidays and outstanding customer service has been recognised through a number of industry awards, including Tripadvisor Travellers' Choice Awards and Group Travel & Leisure Awards.

With more than four decades of experience behind us, we’re proud of our heritage as a family company - but we're always looking towards the future.

If you're an experienced manager looking for your next challenge, with the opportunity to develop your career in a friendly, supportive and growing business, we'd love to hear from you.

Come and join the Daish's family and help us make every stay special!