Case Porter

RGIT Australia; Scarborough; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Refer-a-Friend bonus

Birthday day off

Staff & Family holiday discount

Job summary

Daish’s Holidays is seeking a friendly Part-time Permanent Team Member to welcome guests, assist with luggage and help run a smooth arrival and departure experience. You’ll be part of a busy hotel team across our UK locations, delivering warm, hands-on service.

No formal hospitality experience is essential—full training is provided. You’ll work weekends and busy periods, enjoy staff benefits, and grow with a family-owned company that values its people. A positive attitude and reliability are key.

Qualifications

• Friendly, approachable personality with customer focus.
• Excellent customer service and communication.
• Reliable, hardworking and flexible schedule.
• Good teamwork and ability to follow instructions.
• Awareness of Health & Safety and manual handling.

Responsibilities

• Welcoming guests and providing helpful service throughout their stay.
• Assisting guests with luggage on arrival and departure.
• Transporting cases to and from guest bedrooms safely.
• Helping guests find their rooms and offering assistance as needed.
• Supporting Reception during busy periods and reporting issues.

Skills

Friendly personality

Customer service

Communication skills

Teamwork

Reliable

Flexible

Health & Safety awareness

Willingness to lift luggage

Job description

Part-time Permanent Team Member

Posted 22 Sep 2026

Description

Make every stay special with Daish’s Holidays!

Are you friendly, helpful and enjoy being part of a busy team? As a Case Porter at Daish’s Holidays, you’ll play an important role in helping our guests feel welcome from the moment they arrive. You’ll help with luggage, support guests around the hotel and make sure their arrival and departure experience runs smoothly.

This is a great opportunity to join a friendly team, gain valuable hospitality experience and build a career with a company that values its people.

All-year-round employment | Employee benefits

What will you be doing?

• Welcoming guests and providing friendly, helpful service throughout their stay
• Assisting guests with their luggage on arrival and departure
• Transporting cases safely and efficiently to and from guest bedrooms
• Helping guests find their rooms and providing assistance where required
• Supporting the Reception team during busy arrival and departure periods
• Assisting guests with any reasonable requests to help make their stay as comfortable as possible
• Handling guests’ belongings with care and ensuring luggage is kept secure
• Helping to keep entrances, reception areas and luggage storage areas clean, tidy and organised
• Working closely with other hotel departments to ensure a smooth guest experience
• Following company Health & Safety procedures, particularly when lifting and moving luggage
• Reporting any maintenance issues, hazards or guest concerns to the appropriate member of the hotel team
• Providing a friendly and professional service that reflects Daish’s values
• Carrying out any other reasonable duties required to support the hotel team

What are we looking for?

• A friendly, approachable and helpful personality
• Someone who takes pride in providing excellent customer service
• Reliable, hardworking and committed
• Comfortable being on your feet and carrying/lifting guests’ luggage safely
• Able to work efficiently during busy arrival and departure periods
• A positive attitude and willingness to help wherever needed
• Good communication skills and the ability to work well as part of a team
• Polite and respectful when dealing with guests, colleagues and other members of the public
• Able to follow instructions and company procedures
• Good awareness of Health & Safety, particularly when handling luggage
• Flexible and willing to support other areas of the hotel when required
• Previous hotel or hospitality experience is desirable but not essential, as full support and training will be provided
• Stable, all-year-round employment – we don’t close for the winter months
• Career progression opportunities across our hotels and wider business
• £100 Refer-a-Friend bonus
• Extra paid day off for your birthday
• Friendly, inclusive and supportive working environment
• Staff, Friends & Family Holiday Discount – enjoy a Daish’s holiday from just £105 for you, your family and friends, including accommodation, breakfast, dinner, coach travel and entertainment

Hours

The role will include working weekends and bank holidays, particularly during busy arrival and departure days.

Our hotels operate around guest arrival and departure days, with cases needing to be moved efficiently while still allowing you plenty of time to provide a friendly and helpful service. Flexibility is important as the role may involve supporting the hotel at different times depending on guest requirements.

We are an established, family-run holiday company with over 45 years of experience creating memorable holidays for our guests.

Today, we operate 11 hotels across 9 locations throughout the UK, alongside our own fleet of luxury coaches. While we continue to grow and look towards an exciting future, our family values remain at the heart of everything we do.

Our core values are:

Clean & Comfortable Accommodation | Good Food | Great Entertainment | Friendly Service

We pride ourselves on providing great-value holidays for guests of all ages, whether they are looking for a relaxing break, fantastic entertainment, delicious food or the opportunity to explore some of the UK's most popular destinations.

We have also been recognised through awards including the Tripadvisor Travellers’ Choice Awards and Group Travel & Leisure Awards.

With more than four decades of experience behind us, we’re proud of our heritage as a family company – but we're always looking towards the future.

If you're looking for a secure, year-round job where you'll be valued, supported and part of a friendly team, we'd love to hear from you.

Come and join the Daish’s family and help us make every stay special!

Company Overview

Our family of hotels and luxury coaches has been providing great holidays since 1979. The company now has 12 hotels in 10 popular UK resorts, and our fleet of luxury coaches ready to collect you and take you on your holidays. Service, quality, welcoming, friendly staff and excellent value are at the heart of this family-owned company. With family-friendly accommodation and entertainment throughout the year, we have something for everyone.