Receptionist

Himanchestercity; Manchester; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading hotel in Manchester seeks a dedicated Receptionist to enhance guest experiences. The role entails check-in and guest service excellence, ensuring satisfaction throughout their stay. With opportunities for career advancement and associated perks like onsite gym access and meal provisions, this position is perfect for a customer-oriented individual passionate about hospitality.

Benefits

Access to IHG global employee discount program

Meals on shift

Subsidised parking, subject to availability

Access to onsite gym

Uniform provided

Everyday high street discounts

Qualifications

• Established Receptionist with hotel experience.
• Ability to work flexible hours.

Responsibilities

• Provide a warm welcome and exceed guest expectations.
• Check guests in and out according to brand standards.
• Handle guest complaints calmly and efficiently.

Skills

Customer Service

Communication

Problem-Solving

Tools

Opera PMS

Job description

As a Receptionist at Holiday Inn Manchester City Centre, you will be given the opportunity to develop and make the most out of your career. We believe that our people are our business; so along with the tools and support you will need to get to where you want to go – we'll make sure you have fun along the way! We really are dedicated to creating a positive place where the best people want to work.

What will I be responsible for as a Receptionist?

• “Making Guests Smile” – provide a warm welcome, genuine care and constantly finding innovative ways to exceed guest expectations
• Checking guests in and out using Opera PMS, in line with brand standards
• Ensuring all guest charges are accurate and process payments in accordance to company policy
• Handling guest complaints in a calm and empathising manner
• Communicating and liaising with various departments in the hotel to provide guest with a seamless stay
• Actively promoting our loyalty program, IHG Rewards Club
• Maximising opportunities to generate revenue through upselling
• Performing reservation arrival checks

Is this Receptionist role right for me?

• You will already be an established Receptionist with hotel experience who lives, breathes and sleeps outstanding service.
• You will be able to work flexible hours on a shift basis including weekends and bank holidays

What's in it for me?

• Access to the IHG global employee discount program.
• Meals on shift.
• Subsidised parking, subject to availabilty
• Access to onsite gym.
• Uniform provided
• Everyday, highstreet discounts