Agency Support Worker

Key Health; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading company as an Agency Support Worker focused on delivering exceptional care and support to individuals with mental health needs. This role involves working closely with service users to promote their recovery and well-being through personalized support plans, encouraging social participation, and maintaining a safe and respectful environment. Ideal candidates will have strong communication skills, empathy, and a commitment to person-centred care.

Qualifications

• Experience in providing support to individuals with mental health needs or complex needs.
• Ability to work flexibly, including weekends and holidays.
• Knowledge of safeguarding and person-centred care principles.

Responsibilities

• Provide high-quality, person-centred care and support to individuals with mental health needs.
• Deliver personalized support plans and assist with daily living activities.
• Build trusting relationships with service users and monitor their progress.

Skills

Good communication

Interpersonal skills

Problem-solving

Empathy

Patience

Resilience

Education

NVQ Level 2 or 3 in Health and Social Care

Job description

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This range is provided by Key Health. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Location: Bacup

Mental Health Support Worker

Job Purpose:

The Mental Health Support Worker will provide high-quality, person-centred care and support to individuals with mental health needs. This role involves working closely with service users to promote their recovery, independence, and well-being, while ensuring their safety and dignity.

Key Responsibilities:

Deliver personalised support plans that reflect the individual needs, choices, and goals of service users.

Support service users in their daily living activities, including personal care, medication, meal preparation, and community access.

Build trusting relationships with service users, offering emotional support, guidance, and companionship.

Monitor and record progress, reporting any concerns or changes in mental health to the relevant healthcare professionals.

Encourage participation in social and recreational activities to promote inclusion and well-being.

Work collaboratively with healthcare professionals, family members, and other stakeholders to ensure holistic support.

Adhere to safeguarding procedures and promote the health, safety, and welfare of all individuals in your care.

Assist in crisis situations, applying de-escalation techniques and following agreed intervention strategies.

Maintain accurate records, including care notes, risk assessments, and incident reports.

Uphold confidentiality, dignity, and respect at all times in accordance with policies and procedures.

Essential Skills and Experience:

Experience in providing support to individuals with mental health needs or other complex needs.

Good communication, interpersonal, and problem-solving skills.

Ability to work flexibly, including weekends and bank holidays.

Knowledge of safeguarding, health and safety, and person-centred care principles.

Empathy, patience, and resilience in supporting individuals through their recovery journey.

Desirable but not essential

NVQ Level 2 or 3 in Health and Social Care

Mandatory training in areas such as medication administration, safeguarding, first aid, and de-escalation (can be provided by employer).

Full UK driving licence and access to a vehicle.

Experience working in supported living or residential care settings

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Public Safety

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