Receptionist

Sofina Foods Europe; Malton; On-site; GBP 18,000 - 21,000; Full time

Job summary

Sofina Foods is seeking a friendly Receptionist to manage the front desk, greet visitors and support day-to-day operations at our site. You’ll coordinate sign-in, direct calls, and assist with general administrative tasks to keep the site running smoothly.

The role requires strong communication, organisation and a professional approach, with a focus on confidentiality and customer service across employees, visitors and contractors.

Qualifications

• Experience in reception, customer service, administration or front‑of‑house.
• Confident communicator with a professional telephone manner.
• Organised and able to prioritise competing demands.
• Confidentiality when handling sensitive information.
• Proficient with email, calendars and standard office systems.

Responsibilities

• Welcome visitors, customers and contractors and ensure a positive site experience.
• Manage the reception area, maintaining a professional and organised environment.
• Answer and direct telephone calls promptly and professionally.
• Coordinate visitor sign-in procedures and notify hosts of arrivals.
• Provide clear guidance on site requirements, waiting areas and access processes.
• Support site security by following visitor and contractor protocols.
• Handle enquiries confidently and elevate where appropriate.
• Provide administrative support to the wider business as required.

Skills

Reception experience

Communication

Organisation

Confidentiality

Office software

Tools

Email

Calendars

Office systems

Job description

Be the welcoming face of our site and help keep operations running smoothly.
Role Overview

As our Receptionist, you'll play a key role in creating a positive first impression for employees, visitors, customers and contractors. You'll manage the day-to-day reception area, coordinate visitors, support site security processes and provide essential administrative support across the business.

Key Duties

• Welcome visitors, customers and contractors and ensure a positive site experience.
• Manage the reception area, maintaining a professional and organised environment.
• Answer and direct telephone calls promptly and professionally.
• Coordinate visitor sign-in procedures and notify hosts of arrivals.
• Provide clear guidance on site requirements, waiting areas and access processes.
• Support site security by following visitor and contractor protocols.
• Handle enquiries confidently and elevate where appropriate.
• Provide administrative support to the wider business as required.

Ideal Candidate

• Experienced in a reception, customer service, administration or front‑of‑house role, or able to demonstrate transferable skills.
• A confident communicator with a professional telephone manner.
• Organised, detail‑focused and able to prioritise competing demands.
• Comfortable communicating with people at all levels of the organisation.
• Able to maintain confidentiality when handling sensitive information.
• Competent using email, calendars and standard office systems.
• Calm and professional when managing multiple enquiries or challenging situations.

Why Join Us?

This is an opportunity to become a key part of the business, supporting employees, visitors and customers every day. You'll work in a varied role where no two days are the same, gain exposure across different departments and contribute directly to maintaining a professional, safe and welcoming site environment.

About Sofina

Sofina Foods is more than just a food company. It’s a place where you can grow your career, learn new skills, and make a positive impact.

With a wide range of meat and seafood products that delight consumers worldwide, Sofina Foods is always looking for talented and passionate people to join its team of over 13,000 employees across 40 sites in Canada and Europe.

At Sofina Foods, you will be part of a culture that values innovation, quality, sustainability, and customer satisfaction. You will work with diverse and delicious products that are sourced responsibly and sustainably from over 50 different protein sources from 5 continents.

Our vision is to be the most successful food company in the world. If you are looking for a rewarding and exciting career in the food sector, Sofina Foods is the place for you.

Equal Opportunities

Sofina Foods is proud to be an equal opportunities employer. We’re committed to building a diverse and inclusive workplace where everyone feels valued and respected.We welcome applications from people of all backgrounds and experiences – regardless of age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation