RECEPTIONIST

Iconic Luxury Hotels; Maidenhead; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading luxury hotel is seeking a Receptionist to deliver exceptional guest experiences at Cliveden House. The role involves managing guest interactions with warmth and professionalism, ensuring smooth operations at the reception. Ideal candidates will possess strong communication skills and a commitment to hospitality excellence.

Benefits

Competitive Salary

29 days of annual leave, including bank holidays

Complimentary team meals

Uniform provided

Staff accommodation available

Exclusive team rates at properties worldwide

Discounts on food & beverage offerings

Health cash plan

Excellent Training and Career Development opportunities

Qualifications

• Experience in luxury hospitality preferred.
• Warm and professional demeanor.
• Commitment to exceptional service.

Responsibilities

• Be the welcoming face and first point of contact for guests.
• Manage guest enquiries, arrivals, and departures.
• Ensure smooth operation of reception.

Skills

Excellent communication skills

Organisational skills

Multitasking

Customer service

Proactive

Education

Experience as a hotel receptionist or in a similar front desk role

Job description

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Receptionist

Cliveden House, Maidenhead, Berkshire, SL6 0JF

Cliveden House

Cliveden is undeniably special. It’s one of the world’s finest luxury 5 Red Star hotels, and it sits right in the heart of the Berkshire countryside, surrounded by 376 acres of stunning gardens and parkland with incredible views over the River Thames.

What sets us apart is how much we value our team. We’re all about luxury, but we keep things relaxed without all the formalities. We encourage our team to be themselves because it’s their unique personalities that make our guest experiences truly unforgettable. Together, we have created a culture where our efforts go hand in hand with enjoying what we do and delivering with an unwavering commitment for exceptional hospitality.

Receptionist

We are currently seeking a Receptionist to be the welcoming face and first point of contact for our esteemed guests at Cliveden House. This pivotal role offers an exciting opportunity to contribute to the smooth operation of our reception and ensure an exceptional guest experience. We are looking for an individual with excellent communication skills, a warm and professional demeanour, and a commitment to upholding the highest standards of hospitality.

Our Ideal Candidate Should

• Possess experience as a hotel receptionist or in a similar front desk role, preferably within a luxury hospitality setting
• Welcome guests with genuine warmth and professionalism, creating a positive and lasting first impression
• Embrace a hands-on approach in managing guest enquiries, arrivals and departures
• Demonstrate excellent organisational skills, multitasking efficiently to handle various reception operations
• Show a commitment to providing exceptional service, promptly addressing guest needs with courtesy and efficiency
• Display a keen interest in continuous improvement of reception procedures to enhance the overall guest experience
• Be proactive and quick-thinking, contributing to the efficiency and hospitality of Cliveden House from the moment guests arrive
  
  

What’s in it for you?

• Competitive Salary
• £4500 estimated annual Tronc (non-contractual)
• 29 days of annual leave, including bank holidays
• Regular team gatherings and appreciation events
• Complimentary team meals
• Uniform provided
• Staff accommodation available if required
• Exclusive team rates and friends & family rates at our Iconic Luxury Hotels, Relais & Chateaux properties worldwide, and London & Regional properties worldwide
• Discounts on all food & beverage offerings including the Cookery School at Chewton Glen
• Discounts on spa treatments and products
• Special gifts based on length of service
• Recommend-a-friend bonus scheme.
• Health cash plan
• Participation in the cycle-to-work scheme
• Access to our employee assistance programme
• Excellent Training and Career Development opportunities
• …and so much more
  
  

If you thrive in the fast-paced world of hospitality and are eager to collaborate with an exceptional team, we invite you to get in touch with us. We look forward to hearing from you!

Cliveden’s story is one of over 350 years of powerful personalities, debaucherous parties and scandalous affairs. Built in 1666 by the 2nd Duke of Buckingham, as a gift to his mistress, Cliveden House has remained a pinnacle of intrigue and glamour throughout its illustrious history. The Grade I listed stately home retains much of the grandeur from its days as a private house, but this is mixed with an approachable and open welcome that instantly puts you at ease. Set in 376 acres of National Trust grounds and a short distance from London, Cliveden remains an extraordinary 5 star hotel that has to be experienced.

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