Receptionist

Holiday Inn Express Southwark; London Borough of Southwark; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Discounted room rates

Birthday leave

Parental leave

Course sponsorship

F&B discount

Refer a Friend £250

Flexible working

Wagestream pay

Life Insurance

Employee assistance

Wellness events

Free meals on duty

Job summary

RBH Hospitality Management is seeking a friendly receptionist to greet guests, manage check-ins and check-outs, and act as the local expert for brunch spots, sights and recommendations.

You will coordinate with housekeeping, handle guest requests with a can-do attitude, and help maintain a welcoming front desk environment across shifts.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to build rapport with guests and colleagues.
• Detail-oriented with strong organisational skills.

Responsibilities

• Greet guests with a warm welcome and handle check-ins/check-outs.
• Provide VIP-style service and manage bookings efficiently.
• Offer local recommendations and elevate guest experiences.
• Multitask across calls, reservations, and guest requests.
• Keep the front desk neat and welcoming.
• Coordinate with housekeeping/maintenance to prioritise rooms.
• Deliver thoughtful touches to surprise and delight guests.

Skills

People skills

Communication

Customer service

Multitasking

Team player

Job description

JOIN US

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

OUR HOTEL

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year

And much much more!

A DAY IN THE LIFE OF A RECEPTIONIST AT OUR HOTEL

• Be the first smile guests see and the friendly voice they remember, creating a warm welcome that sets the tone for their stay!
• Handle check-ins, check-outs, and everything in between with efficiency, making every guest feel like a VIP.
• Become the local expert, ready to dish out the best spots for brunch, hidden gems, and must-see sights to elevate the guest experience.
• Master the art of multitasking: from answering calls and managing bookings to handling guest requests—all with a positive vibe.
• Keep the front desk looking sharp and organised, setting up a welcoming space that feels like home.
• Coordinate seamlessly with housekeeping and maintenance, ensuring rooms are ready and requests are met without a hitch.
• Surprise and delight guests by going above and beyond with thoughtful touches and personal service, making their stay memorable.

WHAT WE NEED FROM YOU

• A people person with a knack for making connections and creating memorable guest experiences.
• Great communication skills, effortlessly handling guest inquiries, coordinating with the team, and sharing local knowledge.
• Detail-focused and organised, ensuring every reservation, request, and check-out goes off without a hitch.
• A quick thinker who loves to solve problems and keep things running smoothly, even when it’s busy.
• A team player with a flexible, ready-to-help attitude, keeping the good vibes rolling across departments.
• High energy and adaptable, thriving in a lively, fast-paced setting where no two days are the same.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.

Compensation: Minimum Wage