Receptionist

Park Lane Club London; London; On-site; GBP 27,000; Full time

Job summary

Join a leading gaming and leisure brand as a Receptionist at a prestigious venue in London. You will provide exceptional customer service and support, ensuring a welcoming environment for all guests. The role involves customer engagement, logging communications, and promoting player rewards. This is a full-time position offering a competitive salary and excellent company benefits.

Benefits

50% off food and beverages in all of our UK venues

Extensive Rewards platform

Company Sick Pay

Company Pension

Life Assurance

Refer a friend incentives

Financial advice services

Employee health and wellbeing services

Virtual GP Services

Season Ticket Loans

Qualifications

• Customer service experience in previous roles required.
• Able to communicate on all levels including senior management.

Responsibilities

• Meet and greet customers, assisting with any queries.
• Ensure that all customers are dealt with in an efficient and courteous manner.
• Receive and log telephone calls and other communications to the venue.

Skills

Excellent customer service skills

Good IT skills

Flexible attitude

Team player

Job description

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Who We Are

Metropolitan Gaming Group is the multi-channel gaming and leisure brand for people who live city life to the full. The home of Metropolitan Gaming Online and Metropolitan Casinos, we're dedicated to providing exceptional experience and service for our guest's whichever platform or venue they visit.

Who We Are

Metropolitan Gaming Group is the multi-channel gaming and leisure brand for people who live city life to the full. The home of Metropolitan Gaming Online and Metropolitan Casinos, we're dedicated to providing exceptional experience and service for our guest's whichever platform or venue they visit.

Our ten city destinations across the UK and Egypt include the iconic Empire Casino in Leicester Square, and London's newest luxury casino Metropolitan Mayfair. We're a 'Why Not?' brand that likes to challenge the status quo and we're passionate about: looking good, feeling great; keeping our finger on the pulse; doing things with a twist; and being safe hands for our customers and people.

Benefits

• 50% off food and beverages in all of our UK venues
• Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
• Company Sick Pay
• Company Pension
• Life Assurance
• Refer a friend incentives
• Financial advice services
• Employee health and wellbeing services
• Virtual GP Services
• Season Ticket Loans
• Employee assistance programme: A confidential helpline providing 24/7 advice and counselling
• Cycle to work scheme
  
  

What We Are Looking For

• Meet and greet customers, assisting with any queries.
• Ensure that all customers are dealt with in an efficient and courteous manner.
• Look for opportunities to engage with our customers, by explaining the benefits of player rewards and assisting customers to sign up followed by demonstration of the player rewards journey.
• Receiving and logging telephone calls and other communications to the venue.
  
  

Who You Are

• Excellent customer service skills.
• Courteous and friendly outlook.
• Good grooming and presentable.
• Customer service experience in previous roles.
• Team player.
• Flexible attitude.
• Pro-active approach, able to work autonomously.
• Able to communicate on all levels including senior management.
• Good IT skills in normal Microsoft applications (Word, Excel,).
• A high level of personal integrity.
• A strong work ethic with a passion for exceeding expectations.
• Show respect and appreciation to all.
• Encourage and contribute toward a culture that supports everyone to be the best that they can be.
  
  

Please Note: You must be aged 18 or over and have the right to work in the UK.

Receptionist

£26,853 per year

Permanent - Full-time

Venue

Metropolitan Mayfair

Site Address

14 Old Park Lane, Mayfair, London, W1K 1ND

Posted 3 days ago

Closing date: 18/07/2025

Job reference: LM1336419LonR

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Gambling Facilities and Casinos

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