Reception (Front of House) - Fixed Term Contract

WSP in the UK & Ireland; London; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading engineering and professional services firm is seeking a Receptionist/Concierge for their London office. The role involves providing exceptional customer service, managing visitor experiences, and coordinating office operations in a dynamic environment. Applicants should have client-facing experience and strong communication skills, with opportunities for ongoing professional development.

Benefits

Flexible working arrangements

Health & Wellbeing support

Inclusivity and Diversity programs

Qualifications

• Extensive experience in a client facing role.
• Good working knowledge of Microsoft 365 including Word, PowerPoint, and Excel.
• Strong verbal and written communication skills.

Responsibilities

• Provide exceptional customer service to visitors and employees.
• Manage meeting rooms and coordinate daily operations across reception.
• Ensure high standards of client and employee care.

Skills

Customer service

Communication

Attention to detail

Initiative

Tools

Microsoft 365

Job description

Reception (Front of House) - Fixed Term Contract

Join to apply for the Reception (Front of House) - Fixed Term Contract role at WSP in the UK & Ireland

Reception (Front of House) - Fixed Term Contract

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Join to apply for the Reception (Front of House) - Fixed Term Contract role at WSP in the UK & Ireland

Job Description

What if you could do the kind of work the world needs?

At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you.

Job Description

What if you could do the kind of work the world needs?

At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you.

A Little More About Your Role…

The UK Business Administration team is the backbone of the UK WSP business and is absolutely key to the smooth running of the business. Our team is involved in a number of projects and clients that have a significant impact on the community and the environment. With clearly defined career pathways and exciting opportunities to develop, the team is made up of a Business Support team consisting of Business and Project Support, Document and Accessibility specialists, Graphics, and of course Concierge. We also have a Personal Assistant network providing support to our senior directors.

We are recruiting for a Receptionist/ Concierge to provide an exceptional level of customer service to all visitors and employees at our Chancery Lane office. This will be a temporary role initially for a period of 3 months with potential for extension, depending on performance and business requirements.

You will

• Be responsible for creating an inspiring environment where people can relax and deliver exceptional work. This role will collaborate with teams such as Facilities Management, IT, and Business Administration to facilitate and respond to visitor, internal client, and office requests.
• Meet your colleagues (remotely and in person), share tips and best practices, proactively contribute to ensuring a safe and healthy working environment, and get involved in new initiatives and ideas. Our team benefits from exceptional networking prospects.
• Report to the Concierge Lead and will be required to work from the office full time due to the nature of the role.
• Strike the appropriate balance between client care and office facilitation requirements. You will gain knowledge of our visitors and their expectations with a view to manage and implement approaches that add value to their experience and contribute to a culture of continuous improvement.
• Deliver a positive visitor experience and office environment through welcoming clients, visitors and contractors.
• Ensure a high standard of client and employee care by proactively dealing with queries or issues in a timely and professional manner.
  
  

This is an exciting and varied role, and a snapshot of your typical tasks might include:

• Provide support in answering telephone calls in a timely, professional manner, directing calls as necessary and taking messages.
• Maintain correct visitor sign-in protocols and comply with health and safety and GDPR policies and procedures.
• Manage meeting rooms, including facilitating set up of AV, Tele/Video conferencing facilities, refreshments, IT assistance and other general requests.
• Assist with new starters and onboarding including managing and conducting office tours and inductions.
• Co-ordinate daily operations across reception and client floor, ensuring seamless communication and efficient workflow.
• Use your excellent local knowledge to provide support and advice to visitors and colleagues (ie recommending local restaurants, booking taxis, navigating train timetables etc).
• Provide support to office Location Directors, including providing assistance with completing Business Continuity Plans.
• Coordinate and support local office events, adding creative thinking by suggesting ideas and engage with relevant teams to facilitate and deliver a great experience.
• Office porterage as required, including office moves, furniture moves, deliveries and collections.
• Support the wider Business Administration team by working from the central mailbox during periods of quiet workload.
  
  

What We Would Like You To Demonstrate…

• Extensive experience in a client facing role or similar role providing front of house service.
• Experience in managing compliance in relation to visitor sign in procedures and health and safety.
• Good working knowledge of Microsoft 365, including Word, PowerPoint and Excel.
• Strong verbal and written communication skills, with excellent attention to detail.
• Can build effective working relationships with colleagues and have the ability to communicate clearly and openly.
• Are self-motivated and display initiative.
• A professional and confident manner and can lead by example by promoting and maintaining a high level of professional behaviours.
• This role is required in the office 5 days per week
  
  

Imagine a better future for you and a better future for us all.

Join our close-knit community of talented individuals who share your passion for making a positive impact. Our global team includes more than 69,000 employees, working together to make a difference in communities both close to home and around the world.

With us, you can. Apply today.

About Us

We are one of the world’s leading engineering and professional services firms. Our 69,300 passionate people are united by the common purpose of creating positive, long-lasting impacts on the communities we serve through a culture of innovation, integrity, and inclusion. With over 9,000 professionals across the UK and Ireland, we are dedicated to our local communities and propelled by international brainpower.

WHAT’S IN IT FOR YOU?

Work-life balance

At WSP, we understand that work is just one aspect of your life. It’s important to make time for you, your family, friends, interests and your community.

Our hybrid working policy offers the flexibility to work from home two days a week, while also providing opportunities to collaborate in our modern offices across the UK.

Inclusivity & Diversity

We welcome applicants with diverse backgrounds and experiences. We enable rewarding careers by encouraging people to bring their whole and authentic selves to work so that our work represents the fullest spectrum of society. We celebrate integrity and treat people with respect, supporting each other and embracing diversity to create a culture of inclusion and belonging at WSP. We have our employee resource groups bring together employees and allies with different backgrounds to promote a culture of inclusivity.

Health & Wellbeing

We are committed to supporting our people, giving you the tools to make improvements to your health and wellbeing through our Thrive programme.

Med24 offers you and your family unlimited telephone access to an NHS doctor, available 24/7, with options for face-to-face video consultations. We also provide reasonable workplace adjustments for those in need. Additionally, you can benefit from the Gymflex scheme, which offers up to 40% off annual gym memberships through our WSP flexible benefits program, as well as a comprehensive menopause support package.

Flex your time

To enhance work-life balance, WSP offers the “WSP My Hour,” allowing you to take one hour each day for personal activities, with the flexibility to make up the time earlier or later that day.

We also provide part-time and flexible working arrangements, the option to purchase additional leave, and the ability to use your bank holiday entitlement to suit you.

Your development

We understand the importance of development and training to you. That’s why we foster a supportive environment that invests in your growth, whether through training, mentoring, or Chartership.

#WeAreWSP

Here at WSP we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity/paternity. As a Disability Confident leader, we will interview all disabled applicants who meet the essential criteria, please let us know if you require any workplace adjustments in support of your application.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Professional Services

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