Receptionist

Accor; London; On-site; GBP 23,000 - 30,000; Full time

Job summary

A vibrant hotel in London seeks a welcoming and energetic Receptionist for their Southwark location. This exciting position involves managing guest experiences, monitoring property security, and providing essential support during shifts. The ideal candidate will bring a helpful attitude and a passion for hospitality, contributing to an exceptional guest experience.

Benefits

Competitive salary

28 days holiday, pension, and bonus scheme

Health cash plan and mental health support

Free night at The Hoxton and a meal for two upon starting

Discounts for you and your family across Ennismore brands

Opportunities for career progression and development

Training programs and learning academies

Volunteer time off

Qualifications

• Previous hotel or similar experience is a plus but not required.
• Ability to work independently during night shifts.
• Desire to be authentic and yourself at work.

Responsibilities

• Manage guest arrivals and departures, adhering to standard procedures.
• Handle in-house guests’ requests and record feedback.
• Ensure guest billing and financial transactions are accurate.

Skills

Helpful attitude

Confidence

Team player

Eagerness to learn

Passion for hospitality

Job description

Company Description

We are looking for a welcoming and energetic Receptionist to join our Southwark team!

The Hoxton, Southwark, is the third Hoxton in our hometown of London. This borough is known for its colorful history. Notably, the famous London pub The Prince Albert once stood here, where patrons would bet on sports from their barstool, handing cash to the pub’s licensed bookie!

We have 192 bedrooms, 2 restaurants—Albie & Seabird—and our first Working From_ location not just in London but in Europe! Albie is our all-day neighborhood dining spot inspired by the French and Italian Riviera. Seabird is our rooftop restaurant on the 14th floor, featuring a raw bar, London’s longest oyster list, and panoramic views of the city.

Job Description

What you'll do...

1. Maintain a positive and friendly attitude at all times, even when working to solve challenges.
2. Manage guest arrivals and departures, adhering to standard operating procedures.
3. Handle in-house guests’ requests and record feedback.
4. Ensure guest billing, financial transactions, and the Reception float are accurate.
5. Maintain data accuracy in all systems and provide daily reports as required.
6. Complete night reception tasks accurately and in line with procedures.
7. Quote guests the correct rate as per strategy and website.
8. Answer telephone calls promptly and efficiently.
9. Monitor guests and property to ensure security.
10. Report maintenance issues and verify completion.
11. Keep public and back-of-house areas clean and presentable.
12. Collaborate with hotel teams and external partners to ensure guest satisfaction.
13. Keep the Reception desk tidy and professional.
14. Participate in the hotel’s crisis and fire teams.

Qualifications

What we're looking for...

1. A helpful attitude, confidence, and the ability to work independently during night shifts.
2. Previous hotel or similar experience is a plus but not required; eagerness to learn is key.
3. A desire to be authentic and yourself at work.
4. Passion for hospitality and creating memorable experiences.
5. Team player with a can-do attitude.
6. Willingness to try new things and work hard.
7. A supportive team-oriented mindset.

Additional Information

What's in it for you...

1. Competitive salary
2. 28 days holiday, pension, bonus scheme, and life insurance
3. Health cash plan and mental health support
4. Retail and hospitality perks
5. Free night at The Hoxton and a meal for two upon starting
6. Free shift meals
7. Discounts for you and your family across Ennismore brands
8. Annual free night stay and milestone bonuses
9. Opportunities for career progression and development
10. Training programs and learning academies
11. Volunteer time off
12. Team events and parties
13. Enhanced family leave options
14. Diversity and inclusion events