Receptionist

Vitaflo; Liverpool; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Receptionist for a 12-month fixed-term contract in Liverpool. This role is pivotal in ensuring smooth operations at the office, where you'll greet visitors, manage security protocols, and handle various administrative tasks. The company prides itself on its innovative approach to clinical nutrition and values its employees' contributions. Join a team that values collaboration and creativity, while enjoying competitive benefits and a supportive work environment. If you're a proactive individual with excellent customer service skills, this opportunity is perfect for you.

Benefits

25 days annual leave

Discretionary bonus scheme

Gym membership/allowance

Employer pension contribution

Private healthcare

Volunteering opportunities

Cycle to work scheme

Qualifications

• Good IT skills and strong communication abilities are essential.
• Experience in customer service and handling inquiries is required.

Responsibilities

• Meet and greet visitors, manage security passes, and assist with inquiries.
• Handle incoming and outgoing post, and manage meeting room setups.

Skills

IT Skills

Customer Service Skills

Communication Skills

Team Player

Database Management

Problem-Solving

Job description

Company Description

Vitaflo (International) Limited

For more than 25 years, Vitaflo has developed innovative specialised clinical nutritional products for inherited metabolic disorders, pediatric kidney disease, and specialised diets such as the ketogenic diet.

Vitaflo products offer patients choice, flexibility, and convenience. We combine the latest medical research, together with insights on changing modern lifestyles to best support patients in the compliance of restrictive therapeutic diets.

Vitaflo continues its mission of Enhancing Lives Together with research and development at the heart of what we do.

Job Description

We are part of Nestlé Health Science and continue to expand our global footprint with a worldwide presence in Clinical Nutrition. Behind our pioneering company are people who drive breakthroughs in research and development, creating innovative impact.

Our employees are at the heart of what we stand for with 96% saying they are proud to work for us and 94% recommending Vitaflo as a good place to work.

Our Headquarters, based in Liverpool, is the hub of innovative and creative activity. We strive to be at the cutting edge of our industry sector with patients' needs being at the forefront of our mind. We work collaboratively, share our knowledge and expertise, and above all love what we do and why we do it.

Vitaflo International Ltd is currently looking to recruit a Receptionist on a 12-month fixed-term contract to be based in our head office. You will report directly to the Office Facilities Manager and your hours of work will be 35 hours per week on an alternating rota basis between 08:00 am to 17:00 pm (Monday to Friday).

Key Responsibilities

• Meet and greet visitors and contractors, assisting with signing in, issuing security passes and contacting their host.
• Issue temporary security passes to staff who have forgotten or lost their pass, filling in the relevant documentation.
• Weekly check that all temporary security passes have been returned; if not, contact the member of staff/contractor or visitor.
• Answer telephone and divert calls to relevant departments (e.g. customer services, pharmacy).
• Check personal, reception, and the main Vitaflo email inbox and forward to the relevant point of contact.
• Handle webforms and respond where necessary.
• Check supplies for stationery, tea, coffee, and sugar for South Harrington & Glacier and raise POs for stock when required.
• Raise POs requested by Office/Facilities Manager, DSE, Uniform, Stationery.
• Meet & greet new starters, follow up with a welcome email, update vehicle registration onto the spreadsheet, issue vehicle pass, take photo for security pass, and update security pass with the correct access level on NT500.
• Remove any leavers from NT500 and collect their security pass.
• Receive and notify staff of deliveries, enter onto spreadsheet, and update when collected.
• Manage both incoming and outgoing post.
• Check meeting rooms/set up (e.g. jugs of water, glasses, flipcharts, etc.).
• Complete lunch orders for meetings.

Key Skills And Experience

• Good IT skills.
• Ability to work in a fast-paced environment.
• Experience of handling and resolving customer and staff enquiries.
• Able to demonstrate strong communication skills.
• Experience of accurately inputting information onto a database.
• A strong team player.
• A hands-on, caring approach.
• Excellent customer service skills.

What we offer?

• Competitive salary.
• 25 days annual leave (pro-rata for part-time) plus bank holidays and Christmas shutdown.
• Discretionary bonus scheme (subject to qualifying period).
• Gym membership/allowance (subject to qualifying period).
• Employer pension contribution (3% rising to 5% subject to qualifying period then matched to a maximum of 10%). Employee minimum contributions apply.
• Private healthcare (subject to qualifying period).
• Volunteering opportunities.
• Cycle to work scheme (subject to qualifying period).

At Vitaflo (International) Ltd, our values are rooted in respect - for our employees, our customers, and our patients. That's why championing diversity and inclusion is so important to us; when we embrace different perspectives and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. We are committed to equal opportunity for all, and we may collect relevant anonymized data for monitoring purposes during our candidate registration process.