Receptionist - Casual

Dalata Hotel Group plc; Liverpool; On-site; GBP 20,000 - 25,000; Full time

Job summary

Ein aufstrebendes Unternehmen im Gastgewerbe sucht einen engagierten Empfangsmitarbeiter, der die Gäste herzlich willkommen heißt und ihnen einen hervorragenden Service bietet. In dieser Rolle sind Sie verantwortlich für die Anmeldung von Gästen, die Bearbeitung von Zahlungen und die Beantwortung von Anfragen zu hoteleigenen Einrichtungen und lokalen Sehenswürdigkeiten. Mit Entwicklungsmöglichkeiten über die Dalata Academy und einem unterstützenden Teamumfeld haben Sie die Chance, Ihre Karriere in einem dynamischen und freundlichen Umfeld voranzutreiben. Wenn Sie leidenschaftlich daran interessiert sind, unvergessliche Erfahrungen für die Gäste zu schaffen, dann ist dies die perfekte Gelegenheit für Sie.

Benefits

Kostenlose Mitarbeitermahlzeiten während der Dienstzeit

50% Rabatt auf F&B in allen Einrichtungen

60 £ Mitarbeiterpreis für Zimmer in allen Dalata-Hotels

30% Rabatt auf Freunde & Familie

Zusätzlicher Urlaubstag für jedes Jahr im Unternehmen

Mitarbeiterhilfeprogramm

Fahrrad zur Arbeit-Programm

Pensionszugang

Entwicklungsmöglichkeiten durch die Dalata Academy

Teambuilding-Aktivitäten und regelmäßige Charity-Events

Qualifications

• Exzellente Kundenservicefähigkeiten und Kommunikationsfähigkeiten.
• Fähigkeit, selbstständig zu arbeiten und Initiative zu ergreifen.

Responsibilities

• Begrüßen und empfangen Sie Gäste bei ihrer Ankunft im Hotel.
• Registrieren Sie Gäste und verarbeiten Sie deren Zahlungen.

Skills

Kundenservice

Kommunikationsfähigkeiten

Eigeninitiative

Stressbewältigung

Tools

Opera Cloud

Job description

Maldron Hotel Liverpool City is our newly built four star hotel, conveniently close to the city’s most dynamic business districts, exciting shopping and star attractions, such as the Liverpool One shopping area, the M&S Arena and the Albert Dock. Settle into our modern, comfortable, and spacious rooms, or fit in a workout at the gym. Then head down to our warm, welcoming Grain & Grill bar and restaurant, open all day for moreish meals, satisfying snacks and delicious drinks.

Receptionist

Benefit from Dalata Academy programmes, courses and learning tools that equip you with essential skills and knowledge, while also providing exposure to senior team members who can mentor you along the way.

We are committed to promoting from within, so your dedication can lead to exciting internal opportunities. If you are ready to enhance your career and make an impact in a supportive environment, join us at Dalata Hotel Group!

Benefits

• Free employee meals on duty
• 50% Off F&B in all properties
• €/£60 employee rate on rooms for all Dalata-owned hotels
• 30% off Friends & Family rate
• Extra AL day for every year worked (5 days to a maximum of 5 days)
• Employee Assistance Programme.
• Cycle to Work Scheme/Transport Schemes
• SAYE (Save As You Earn Scheme)
• Pension access (Ask your HR Manager for local pension information)
• Development Opportunities through our Dalata Academy- support your career journey
• Staff Appreciation Initiatives, fun team-building activities and regular charity events

Your Job:

• Greet and welcome guests as they arrive at the hotel.
• Register guests and process their payments.
• Respond to any inquiries guests may have about in-house facilities and local tourist information.
• Ensure the security of room keys.
• Update all guest information in the computer system.
• Take and confirm reservations for guests

What You'll Need:

• Excellent customer service skills.
• Ability to work independently and take initiative.
• Outstanding communication skills.
• Capability to remain calm and perform well under pressure.
• Experience in 3/ 4-star hotel is desired but not essential
• Experience with Opera Cloud is desired but not essential

About Us

Dalata Hotel Group – we bringtheheartof hospitalityto every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and we’ll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe.

Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers.

Dalata Hotel Group Plc is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process.