Receptionist

Driver Hire Borders; Little Irchester; On-site; GBP 20,000 - 27,000; Full time

Job summary

Une entreprise reconnue recherche un(e) réceptionniste enthousiaste pour rejoindre son équipe. Ce rôle implique la gestion des appels entrants, diverses tâches administratives, et la fourniture d'un excellent service client. Le candidat idéal doit être organisé, capable de travailler sous pression, et avoir de bonnes compétences en communication.

Benefits

Colleague discount card with 10% off purchases

Health and Wellbeing support

Retirement savings plan

Life Assurance

A great holiday package

Qualifications

• Compétences en service client excellentes.
• Expérience en utilisation de commutateurs et de PC.
• Connaissances de MS Office et idéalement SAP.

Responsibilities

• Fournir des services efficaces de réception en répondant et en redirigeant les appels.
• Gérer et maintenir la boîte de réception de réception.
• Raising and managing purchase orders to ensure they are sent for payment in a timely manner.

Skills

Customer Service

Telephone Skills

MS Office

Using a Switchboard

Administrative Experience

Tools

SAP

MS Excel

Job description

What's in it for you

At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:

• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
• After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
• 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.
• Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
• Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
• 50% off health checks at Tesco Pharmacy.
• Exclusive access to discounted RAC breakdown cover rates
• An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
• After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
• Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
• Life Assurance - You are covered for death in service life cover of up to three times annual pay
• Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
• A great holiday package

About the role

Booker Group are looking for a friendly and enthusiastic person to join our Facilities team as a Receptionist in our Head Office in Wellingborough. In this role you will provide an efficient reception service by answering and redirecting internal and external calls in a timely and helpful manner, displaying the highest standards of customer service at all times. You will in addition undertake various administration tasks to support the team and the wider business

You will be responsible for

• Operating the switchboard via a PC and keyboard
• Dealing with people at all levels, including internal colleagues, visitors and contractors
• Raising and managing purchase orders to ensure they are sent for payment in a timely manner
  Assisting with the personal parcel deliveries and collections
• Managing and maintaining the reception inbox ensuring emails are dealt with efficiently and appropriately
• Reporting of branch alarm problems to the relevant service providers
• Managing and maintaining meeting room booking spreadsheet
  Resolving customer queries efficiently and appropriately
• Weekly testing of fire alarms and supporting fire drills
• Managing the weekly dry cleaning service
• Reconciling and preparing banking
• General administrative tasks and ad hoc duties as required

You will need

• Excellent customer service skills
• Good telephone manner
• Experience of using a switchboard and a PC
• Knowledge of MS Office and ideally SAP
• Knowledge of CATs
• Experience of using MS Excel
• An enthusiastic and proactive approach
• Administrative experience
• The ability to prioritise workloads and to work under pressure
• To be a team player and build strong working relationships