Patient Care Co-odinator - Zero hour contract

Greengate Medical Centre; England; On-site; GBP 12,000 - 17,000; Part time

Job summary

Greengate Medical Centre is seeking a Patient Care Co-ordinator to join a busy GP practice on a zero hour contract. You will be the first point of contact for patients, contractors and visitors, handling reception duties and general administration with a friendly, professional approach.

The role emphasises excellent communication, IT literacy, and the ability to work with a range of healthcare professionals.

Qualifications

• Role requires excellent communication and IT literacy in a busy GP setting.
• Zero hour contract with variable hours planned one month in advance.
• Experience in general practice and reception duties preferred.
• Strong organisational skills and ability to work with diverse teams.
• Processing prescription requests and handling patient enquiries.

Responsibilities

• Receive patients and consult with practice team.
• Process appointment requests (in person/telephone) and direct callers to the appropriate clinician.
• Register new patients, temporary residents and those needing urgent treatment; verify details.
• Take messages and relay information to relevant staff.
• Handle incoming/outgoing mail and maintain filing systems.
• Enter data and manage records per practice procedures.
• Provide clerical support including word processing, photocopying, scanning.
• Keep reception area tidy and presentable; cover shifts as needed.

Skills

Communication

IT literacy

Organised

Customer service

Education

GCSE English

Tools

Systm1

Job description

We are looking to appoint a Patient Care Co-ordinator on a zero hour contract to join ourbusy GP practice. The hours will be given 1 month in advance where possible. This role is established as the first point of contact for patients,contractors and visitors as well as carrying out general tasks associated with a GP surgery.

You will be responsible for the general administrative and receptionduties within the Practice and work with our established processes, policiesand procedures to provide a comprehensive high quality service and dealefficiently and courteously with patient enquiries.

You will have excellent communication skills and IT literacy, a compassionate andfriendly nature who can operate in a busy environment with a range of peopleand professions, as you will be working our clinical and administration teams alongside the general public.

Your regular duties in this role will be dealing with telephone, faceto face and electronic enquiries, booking and/or amending patient appointments/home visits, contacting patients to provide information from the clinicalteam and assisting patients to access our services and those available in thewider community.

This role is ideal for someone who is organised and an effectivecommunicator who can provide a professional and warm welcome to our patients,ensuring every contact is of the highest quality.

You will be processing prescription requests andproviding a full service within the Reception team.

Main duties of the job

Working part time on a zero hour contract, receivingpatients, consulting with members of practice team.

Processingpersonal and telephone requests for appointments, telephone consultations and ensuringcallers are directed to the appropriate healthcare professional.

Register newpatients, temporary residents and any requiring immediate and necessary treatment,carefully checking all details for accuracy and enter on computer registrationlink.

Taking messagesand passing on information.

Initiating contact with and responding torequests from patients, other team member and associated healthcareagencies and providers.

Processing anddistributing incoming and outgoing mail.

Filing andretrieving paperwork.

Computer data entry/data allocation andcollation; processing and recording information in accordance withpractice procedures.

Providing clerical assistance to practice staffas required, including word/data processing, filing, photocopying, andscanning.

Keeping the reception area, notice boards,leaflet etc. tidy and presentable

Cover sickness/annual leave and work reasonableovertime when required

Perform any other relevant and reasonable dutiesthat may be requested by the lead receptionist,practice manager or partners.

Undertake statutory and mandatory training asrequired.

Book/edit/cancel appointments and recallsensuring sufficient information is recorded to retrieve medical record.

About us

Greengate Medical Centre has a low turnover of staff as we offer a flexible and warm working environment. We offer paid tea breaks where possible and annual staff outings to ensure the team wellbeing.

Our list size is 11,500 patients with 3 practice nurses, an Enhanced Diabetes Nurse, 1 HCA,1 phlebotomist, 2 salaried GPs, overseen by 5 very supportive GP Partners. We are a training practice and fully support staff in our organisations' development. We provide flexibility where required in working hours and are very staff-focussed in order for them to provide the best patient care and experience possible.

Job responsibilities

JobResponsibilities

RECEPTION

Receivingpatients, consulting with members of practice team

Processingpersonal and telephone requests for appointments, telephone consultations and ensuringcallers are directed to the appropriate healthcare professional

Register newpatients, temporary residents and any requiring immediate and necessary treatment,carefully checking all details for accuracy and enter on computer registrationlink

Taking messagesand passing on information

Initiating contact with and responding torequests from patients, other team member and associated healthcareagencies and providers

Ensure that system is operational at thebeginning of each day and switched over to night service and that theanswer phone operational at the end of each day.

GENERAL ADMINISTRATION

Processing anddistributing incoming and outgoing mail

Filing andretrieving paperwork

Computer data entry/data allocation andcollation; processing and recording information in accordance withpractice procedures

Providing clerical assistance to practice staffas required, including word/data processing, filing, photocopying, andscanning

Monitoring of stationery and othersupplies

Keeping the reception area, notice boards,leaflet etc. tidy and presentable

Cover sickness/annual leave and work reasonableovertime when required.

Perform any other relevant and reasonable dutiesthat may be requested by the leadreceptionist,practice manager or partners.

Undertake statutory and mandatory training asrequired.

APPOINTMENT SYSTEM MANAGEMENT

Book/edit/cancel appointments and recallsensuring sufficient information is recorded to retrieve medical record.

Monitor effectiveness of the system and reportany problems or variations required.

Deal with homevisit requests, carefully noting all details

Arrange transportto hospital appointments for housebound patients

MEDICAL RECORDS MANAGEMENT

Retrieve and refilerecords as required, ensuring that strict alphabetical order is adheredto.

Ensure correspondence,reports, results, etc., are filed in correct record.

Ensure records are keptneat and tidy and in good repair with all necessary information recordedcorrectly on the outer cover.

Processing repeatprescriptions in accordance with practice guidelines

Handing completedrepeat prescriptions to patient and checking names and address.

Other JobResponsibilities

CONFIDENTIALITY

Maintain confidentiality of information, acting within the terms ofthe Data Protection Act and Caldicott guidance on patient confidentiality atall times.

Maintain an awareness of the Freedom of Information Act.

Information relating to patients, carers, colleagues, other healthcareworkers or the business of the practice may only be divulged to authorised personsin accordance with the Practice policies and procedures relating to confidentialityand the protection of personal and sensitive data

HEALTH & SAFETY

The post-holder will managetheir own and others health & safety and infection control as defined inthe Practices Health & Safety Policy, the Practice Health & SafetyManual, and the Practices Infection Control Policy and published procedures.

Comply with Practice health& safety policies by following agreed safe working procedures

Actively report health & safety hazards and infection hazardsimmediately

Keeping work and general areasclean and tidy, and using appropriate infection control procedures to keep workareas hygienic and safe from contamination.

Undertaking periodic infection control training (minimum annually)

Awareness and compliance withnational standards of infection control, hygiene, regulatory / contractual /professional requirements, and good practice guidelines.

Correct personal use ofPersonal Protective Equipment (PPE) and ensuring correct use of PPE by others,advising on appropriate circumstances for use by clinicians, staff and patients.

Reporting incidents using theorganisations Incident Reporting System

Using personal security systems within the workplace according toPractice guidelines

Making effective use of training to update knowledge and skills

EQUALITY AND DIVERSITY

The post-holder will support, promote and maintain the PracticesEquality & Diversity Policy.

No person whether they are staff, patient or visitor should receive lessfavourable treatment because of their gender, ethnic origin, age, disability,sexual orientation, religion etc.

The jobholder must comply with all policies and procedures designed toensure equality of employment and that services are delivered in ways that meetthe individual needs of patients and their families.

OTHER DELEGATED DUTIES

This job description isnot intended to be exhaustive - it may be changed after consultation with thepost holder. The employee shares with the employer the responsibility forreview and modification of duties.

Person Specification

Qualifications

• Pass at GCSE level in English
• Experience of Systm1
• Experience in General Practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.