Receptionist

Rank Group; Lancashire; On-site; GBP 20,000 - 23,000; Full time

Job summary

Grosvenor Blackpool at The Sandcastle in Blackpool, Lancashire, is seeking a Receptionist to set the tone for guests as they arrive. Your warm welcome and efficient service will be the first impression of our casino experience.

The role operates in a vibrant 24/7 casino, requiring flexibility for night shifts and weekends. Candidates must be 18+ and legally eligible to work in the UK; previous hospitality experience is ideal but not essential.

Qualifications

• Positive, can-do attitude with a passion for entertaining customers and delivering exceptional service.
• Experience in a hospitality role is desirable.
• Ability to work in a 24/7 casino environment, including nights and weekends.

Responsibilities

• Greet guests warmly and set the tone for their experience from arrival.
• Entertain guests and contribute to a memorable, engaging atmosphere.
• Support smooth operations in a high-energy casino environment.

Skills

Hospitality

Customer service

Team player

Job description

Grosvenor Blackpool, The Sandcastle, Blackpool, Lancashire, United Kingdom

Job Description

As a Receptionist, your role is pivotal in setting the tone for our guests' experience from the moment they step through our doors. Your welcoming smile, enthusiastic greeting, and genuine care are the first impression our customers have of our business, making you an essential part of our team.

With your passion for people and excellent social skills, you will entertain guests, ensuring their visit starts on a high note, and create a memorable, engaging atmosphere that exceeds expectations.

Skills & Experience Needed: A positive, can‑do attitude with a passion for entertaining customers and delivering exceptional service, experience in a hospitality role. The role operates within a 24/7 casino environment and requires flexibility to work night shifts and weekends. Candidates must be 18 years of age or older and have the legal right to work in the UK.

Why Join Us?

• Rewards that keep the excitement going – From team incentives and competitions to everyday perks, we recognise and reward effort.
• A strong start that sets you up to win – Induction gives confidence, knowledge and support for continuous learning.
• Work with energy and variety – No two days are the same; you will shape operations and have real impact.
• High standards, achieved together – We set a high bar and support each other as a team.
• Room to grow and move forward – Development support and progression opportunities within Grosvenor Casinos and The Rank Group.

We celebrate individuality and welcome applications from all backgrounds. If you need adjustments at any stage of the process, please let us know.