Receptionist

NHS; Hemel Hempstead; On-site; GBP 25,000 - 27,000; Part time

Job summary

A leading mental health organization seeks a dedicated Receptionist to support their operations at the Marlowes Health & Wellbeing Centre. The role involves welcoming visitors, managing calls, and aiding outpatient clinics, making it essential for enhancing community health services. Candidates should possess strong communication skills and a minimum of two years of relevant office experience.

Qualifications

• Relevant experience in customer service and communication required.
• Computer and typing skills are essential.
• GCSE in English Language is necessary.

Responsibilities

• Manage front-of-house reception and first-line telephone calls.
• Administer outpatient clinics and assist clinical staff with administration.
• Maintain tidiness of reception areas and manage correspondence.

Skills

Customer Service

Communication

Organizational Skills

Problem Solving

IT Skills

Typing Skills

Education

GCSE in English Language

European Computer Driving Licence or equivalent

NVQ II or equivalent

Tools

Microsoft Office Suites

Job description

Go back Hertfordshire Partnership University NHS Foundation Trust

Receptionist

The closing date is 02 July 2025

We are looking to recruit for a Receptionist to join our fantastic team!

The successful candidate will welcome all visitors to HPFT at front of house reception, take first line telephone calls and signposting these to the relevant teams, whilst maintaining a positive, professional and welcoming approach.

The vacancy is working in the Children's reception but will also be covering the other 2 receptions on the Ground and Second floor when required.

Administer and assist with the outpatient clinics from reception; demonstrating the Trust's Values and Behaviours on a daily basis;

Demonstrate self-motivation, good attention to detail and the ability to stay calm under pressure.

The post holder will be the nominated Fire Marshall and be expected to meet the requirements of the NHS Knowledge and Skills Framework (KSF) appropriate outline for the post.

To be successful you will need excellent communication skills, both written and verbal, as well as the ability to work effectively as part of a larger team

The post holder will be required to work independently, applying a high degree of confidentiality to all of their work. This role will suit a good team player with a desire to show initiative.

Main duties of the job

• To manage the web-based Room Booking system
• To manage the outpatient clinics from reception and provide support to the clinical staff with general administration tasks.
• Diary management for and during outpatient clinics
• answer all incoming calls and dealing with queries appropriately.
• manage all incoming and outgoing mail to the unit.
• Responsibility for the tidiness of reception areas and clinical spaces.
• Responsibility for ensuring all correspondence is accurately and appropriately presented using current methodologies and medical terminology.
• To use knowledge and experience to meet the needs of the teams by completing non-routine tasks on a daily basis.
• To update skills and attend the necessary mandatory training.
• To demonstrate excellent IT skills, a good working knowledge of Microsoft Office applications and accurate typing is essential.
• Reporting maintenance and cleaning issues to the Helpdesk and recording accurate job references; reporting major issues to the Site Manager
• the management of personal alarms and ensuring that these are always charged

About us

Hertfordshire Partnership University NHS Foundation Trust (HPFT) is an outstanding organisation with ambitions to match. We are one of just five mental health trusts to achieve an overall rating of 'Outstanding' from theCare Quality Commission, and our aim is to be the leading provider of mental health and specialist learning disability services in the country.

Our family of over 4000 members of staff provide health and social care for over 400,000 people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, and Norfolk, delivering these services within the community and several inpatient settings. We also deliver a range of nationally commissioned specialist services including Tier 4 services for children and young people, perinatal services, plus medium and low secure learning disabilities services.

The care we provide makes a fantastic difference to the lives of our service users, their families and carers - everything is underpinned by choice, independence and equality, with our Trust values embedded throughout.

Our Trust values are:

Welcoming. Kind. Positive. Respectful. Professional.

These values are at the core of who we are, everything we do, and how we do it!

Job responsibilities

For full details of the role and responsibilities for this vacancy please refer to the Job Description and Person Specification documents attached.

Person Specification

• Any relevant experience of good customer service
• Knowledge of all Microsoft Office Suites
• Good communication skills: Written and Verbal
• Ability to multi-task and good organisational skills
• Evidence of any problem solving experience
• Computer Skills/Typing Skills
• Education/Qualifications: English Language/Numeracy
• Experience in working in an office environment/reception

Qualifications

• Good level of education/GCSE incl. English Language
• Good level of numeracy
• European Computer Driving Licence or equivalent.
• NVQ II or equivalent, or willing to work towards this qualification

Experience

• At least two years' experience working in an office environment and/or in a Mental Health setting
• Strong interpersonal skills, demonstrating the Trust values
• Ability to apply discretion as and when required

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Hertfordshire Partnership University NHS Foundation Trust

Address

Marlowes Health & Wellbeing Centre, 39-41 The Marlowes, Hemel Hempstead, HP1 1LD

£25,883 to £26,958 a yearper annum pro rata (5% fringe HCAS included)

Contract

Permanent

Working pattern

Part-time

Reference number

367-ACMS-9430

Job locations

Marlowes Health & Wellbeing Centre, 39-41 The Marlowes, Hemel Hempstead, HP1 1LD