Receptionist

Nuffield Health Brentwood; Guildford; On-site; GBP 22,000 - 29,000; Full time

Job summary

Nuffield Health Guildford Hospital is seeking a Receptionist for a permanent, full-time role. You will be the friendly first point of contact for patients, handling enquiries, booking appointments and guiding them to the right waiting areas.

The role requires excellent communication and IT skills, plus experience in healthcare administration or reception. You will work a 37.5 hour week on a rotating schedule, contributing to a patient-focused front desk team.

Qualifications

• Great communication and customer service skills.
• Experience working in healthcare administration or on reception is beneficial.

Responsibilities

• Help people feel comfortable when they visit the hospital department.
• Answer the phone, handle enquiries and book appointments.
• Welcome patients in person and direct them to the correct waiting areas.
• Coordinate with colleagues to ensure the department runs smoothly.
• Prepare clinical paperwork, referral forms, charge sheets and terms and conditions.

Skills

Communication skills

IT skills

Keyboard skills

Job description

Receptionist

Guildford Hospital | Customer | Permanent | Full time | £25,545 per annum | 37.5 hours per week-

: Monday to Friday alternating between 07:00-15:00, 11:00-19:00 and 13:00-21:00, working 1:4 weekends Saturday 07:00-17:00, Sunday 09:00-14:00

As the UK’s largest Healthcare Charity, we’re here to help look after the wellbeing of the nation. And as the face of Nuffield Health, you’ll help people feel at ease and find their way to where they’re meant to be. If you’re sensitive to people’s needs and passionate about exceptional service, it starts with you.

As a Receptionist at our hospital, you’ll have great communication, IT and keyboard skills. You’re also able to explain sensitive or complicated information in a way that’s clear, sympathetic and easy to understand. Ideally, you have experience of working in healthcare administration or on reception.

As a Receptionist, you will:

• Help people feel comfortable when they visit your department


• Use your empathy and customer service skills to build positive relationships


• Answer the phone, deal with enquiries and book appointments


• Welcome patients in person, directing them to the appropriate changing or waiting rooms


• Work closely with colleagues to ensure the department runs smoothly


• Prepare clinical paperwork, referral forms, charge sheets, and terms and conditions

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.

Join Nuffield Health and create the future you want, today.

It starts with you.